AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Using NLP for Customer Feedback in Automotive, Banking, and More

Using NLP for Customer Feedback in Automotive, Banking, and More

Episode Summary: Natural language processing (NLP) has become popular in the past two years as more businesses processes implement this technology in different niches. In inviting our guest today, we want to know specifically which industries, businesses or processes NLP could be leveraged to learn from activity logs.

Improving Customer Experience with AI, Gaining Quantifiable Insight at Scale

Improving Customer Experience with AI, Gaining Quantifiable Insight at Scale

A myriad of customer service channels exist today, such as social media, email, chat services, call centers, and voice mail. There are so many ways that a customer can interact with a business and it is important to take them all into account.

Chatbots for Travel, Hospita and Tourism - Comparing 5 Current Applications

Chatbots for Travel and Tourism – Comparing 5 Current Applications

A 2017 Nielsen report titled “Young and Ready to Travel (and Shop)” revealed that the millennial generation travels more than any other generation, including Baby Boomers. The report suggests that, unlike previous generations, the travel industry will need to shift in order to cater to the millennial’s unique preferences and “lack of predictability.”

AI Use-Cases for the Future of Real Estate

AI Use-Cases for the Future of Real Estate

Episode summary: In this episode of AI in Industry, we speak with Andy Terrel, the Chief Data Scientist at REX - Real Estate Exchange Inc., about how AI is being used in the real estate sector today.

Banking Chatbots - Comparing 5 Current Applications

Banking Chatbots – Comparing 5 Current Applications

Developments in artificial intelligence have had global banks recently integrate online chatbots into their websites and mobile apps. Smaller, newer banks are following this example. The gaining popularity of chatbots could be considered surprising for an industry that handles other people’s wealth and perceives security as top priority.

Restaurant Chatbots – Comparing 5 Current Applications

Restaurant Chatbots – Comparing 5 Current Applications

Just as chatbots are being created for consumers in the hospitality and fast-food industries, technology companies are also serving those restaurants that wish to take advantage of this emerging technology to better their customer service and maximize their productivity—and profitability.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.