AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Artificial intelligence in Telemedicine and Telehealth - 4 Current Applications

Artificial intelligence in Telemedicine and Telehealth – 4 Current Applications

Telehealth (or Telemedicine) is a growing sector of the healthcare industry which has steadily gained traction and formed a profitable sector, according to Transparency Market Research. The market research firm projects that total US revenue will hit $19.5 billion in 2025 up from $6 billion in 2016.

AI for Virtual Medical Assistants - 4 Current Applications 1

AI for Virtual Medical Assistants – 4 Current Applications

Virtual assistants operating in response to voice or text interactions have steadily gained traction and formed a profitable sector, according to Research and Markets. The market research firm projects that total revenue will hit $15.8 billion in 2021 up from $1.6 billion in 2015. The firm also estimates that total global consumers will reach 1.8 billion by 2021.

AI in the European Insurance Market - Predictions and Trends

AI in the European Insurance Market – Predictions and Trends

AI could play a major role in the way European insurers do business going forward. It may provide insurers new methods for collecting customer data that offer valuable insights insurers can use to attract and maintain customers.

Discovering Customer Experience Trends with Natural Language Processing

Discovering Customer Experience Trends with Natural Language Processing

Understanding customer feedback gets harder and harder at greater scale and with a greater variety of channels through which customers can provide feedback. Businesses that seek to better grasp the sentiments of their customers might have to sift through thousands of messages in order to get a feel for what customers are saying about their products or services.

Top 4 AI Startups in India - Comparing Their Applications, Teams, and Fundraising 1

Indian AI Startups – Comparing 4 Companies – Applications, Teams, and Fundraising

According to research firm Zinnov, India is the fourth largest geography globally in terms of AI talent pool. Zinnov’s research says India is home to more than 200 AI startups that attracted about $200 million+ funding in 2017. A few major companies that are implementing AI include Amazon, AIG, Equifax, Infosys and NVIDIA - all of which we've covered in depth in our recent "AI in India" research.

Using NLP for Customer Feedback in Automotive, Banking, and More

Using NLP for Customer Feedback in Automotive, Banking, and More

Episode Summary: Natural language processing (NLP) has become popular in the past two years as more businesses processes implement this technology in different niches. In inviting our guest today, we want to know specifically which industries, businesses or processes NLP could be leveraged to learn from activity logs.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.