AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

AI at Cigna@2x-min

Artificial Intelligence at Cigna – Four Use Cases

Founded in 1982, Cigna is a healthcare and insurance company based in Bloomfield, Connecticut. Cigna is a Fortune 15 global company and employs over 70,000 individuals. Cigna offers health, life, and accident insurance. They also offer Medicare and Medicaid products.

Emerj.com – 002 – Retail AI Use-Cases and Trends – An Executive Guide-min

Retail AI Use Cases and Trends – An Executive Brief

Retail has been undergoing a digital transformation for some time. Most of us have seen the gradual macroeconomic effects of this change, from the increasingly empty malls to the shuttering of once-prosperous brick-and-mortar stores.

AI at Morgan Stanley@2x-min

Artificial Intelligence at Morgan Stanley – Three Use Cases

Morgan Stanley was founded in 1935 and is headquartered in New York City. They are an American multinational investment bank and financial services company recognized as a leader in wealth management. With over $1.19 billion in assets, Morgan Stanley is among the top 15 biggest banks in the world.

002 – AI at MetLife-min

Artificial Intelligence at MetLife – Three Use Cases

MetLife is a leading global insurance company headquartered in New York City. It provides its customers various insurance and financial services, including life insurance, health insurance, retirement plans, and investment management.

Artificial Intelligence at McDonalds

Artificial Intelligence at McDonald’s – Two Current Use Cases

Dick and Mac McDonald opened the first McDonald’s restaurant in San Bernardino, California in 1940. By the end of the decade, the restaurant added its now-famous French fries. Ray Kroc joined the growing organization in 1954, purchased it in 1961, and served as its CEO into the early 1970s. Over the next decades, the restaurant chain grew, adding its drive-thru concept, Hamburger University, and iconic menu items like its Filet-O-Fish, Big Mac, and Quarter Pounder sandwiches. 

Artificial Intelligence at Cisco

Artificial Intelligence at Cisco – Two Current Use-Cases

Founded in 1984 by two computer scientists from Stanford University, Cisco Systems developed the local area network (LAN) concept and achieved a market capitalization of $224 million by the time of its IPO in 1990. Today, Cisco manufactures and markets telecommunications technology as well as other high-technology products and services.

Artificial Intelligence at American Express

Artificial Intelligence at American Express – Two Current Use Cases

American Express began as a freight forwarding company in the mid-19th century. Expanding over time to include financial products and travel services, American Express today reports some 114 million cards in force and $1.2 trillion in billed business worldwide. 

Artificial Intelligence at Square

Artificial Intelligence at Square – Two Use-Cases

Square is a financial services company that aims to “build common business tools in unconventional ways so more people can start, run and grow their businesses.” Founded in 2009 in San Francisco by Twitter Co-Founder Jack Dorsey and Jim McKelvey, Square reports total net revenue of $9.5 billion for 2020.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.