AI Articles and Analysis about Help desk

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

Artificial Intelligence at IQVIA@1x-min

Artificial Intelligence at IQVIA

IQVIA is a Fortune 500 health information technology (HIT) and clinical research company that provides advanced analytics, technology solutions, and clinical research services for various healthcare stakeholders. 

Artificial Intelligence at Procter & Gamble@2x-min

Artificial Intelligence at Procter & Gamble

Procter and Gamble (P&G) is an American multinational goods corporation. The company is well known for its fabric & home care, family care, beauty, healthcare, and grooming products. P&G owns several of the most well-known brand names in the world, including Pampers, Tide, Gillette, Always, Head & Shoulders, and many more. 

The Future of Customer Interactions in Financial Services

The Future of Customer Interactions in Financial Services – with Ivan Edwards of Cadence Bank and John Thomas of Uniphore

This interview analysis is sponsored by Uniphore and was written, edited and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Financial Services Challenges from a Data Perspective – with Bill Waid of FICO@2x-min

Financial Services Challenges from a Data Perspective – with Bill Waid of FICO

Originally founded as Fair, Isaac and Company, FICO is a data analytics company founded in 1956. Based in Bozeman, Montana, the company is focused on credit scoring services, most notably its FICO score, which measures a person's creditworthiness. 

Improving Patient Experiences in Health Insurance Workflows@1x

Improving Patient Experiences in Health Insurance Workflows – with Shane Bray and John Thomas of Uniphore

This interview analysis is sponsored by Uniphore and was written, edited and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

AI at State Farm@1x-min

Artificial Intelligence at State Farm

State Farm is a large insurance company headquartered in Bloomington, Illinois. Its main lines of business include property and casualty insurance, as well as auto insurance. The company is the leading auto and home insurer in the United States.

AI at Cardinal Health@2x-min

Artificial Intelligence at Cardinal Health – Two Use Cases

Cardinal Health is a global healthcare services company with a rich history and a strong focus on providing integrated solutions to the healthcare industry. Established in 1971, the company has become a leading player in the healthcare sector, offering a wide range of products, services, and technologies to enhance patient care, optimize supply chain efficiency, and drive value-based outcomes.