AI Articles and Analysis about Help desk

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

Transforming the Enterprise-Level Customer Experience with AI@1x

Transforming the Enterprise-Level Customer Experience with AI – with Jason Aubee of TechSee

Contact centers play a crucial role in delivering exceptional customer experiences (CX) across industries, both B2c and B2b. As customer expectations elevate, organizations increasingly leverage AI to streamline operations and enhance customer service. According to recent reporting in the MIT Technology Review, enterprises generally deploy AI to transform contact centers, usually taking the form of intelligent virtual assistants to obtain predictive customer insights as well as for dispute and fraud management. 

Easing Patient Pain Points Between Healthcare and Insurance Workflows – v.3-1-min

Easing Patient Pain Points Between Healthcare and Insurance Workflows – with Tom Hayes and Gareth Dabbs of IQVIA

The applications of AI in the healthcare and life sciences industries are vast, with data-powered algorithms and analytics promising to upend the status quo. Applications, including the use of AI to interpret medical imaging, optimize drug discovery and development, analyze large-scale data sets to identify patterns among patient populations, and streamline provider workflows, are already transforming the industry. 

Multichannel Customer Journeys in Financial Services-1

Multichannel Customer Journeys in Financial Services – with Anuj Maniar of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Solving Insurance Inefficiencies with AI – v.1-1

Solving Insurance Inefficiencies with AI – with Sandee Suhrada and Karl Hersch of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

AI for Insurance, Insurance for AI – with Edosa Odaro of Tawuniya@1x-min

AI for Insurance, Insurance for AI – With Edosa Odaro of Tawuniya

AI and machine learning are propelling the insurance sector forward – willingly or unwillingly – while offering organizations the ability to make substantial improvements. The technologies can help to enhance customer service, claims processing, fraud detection, and much more. They also potentially transform underwriting, risk assessment, and personalized pricing.

01 – Building Trust in Data Science in Life Sciences@1x-min

Building Trust in Data Science in Life Sciences – Bikalpa Neupane of Takeda Pharmaceuticals

AI and data science have seen increased use in life sciences, particularly in the pharmaceutical industry. However, despite the multitude of AI use cases, pharmaceutical companies tend not to embrace every emerging AI trend eagerly. 

Artificial Intelligence at IQVIA@1x-min

Artificial Intelligence at IQVIA

IQVIA is a Fortune 500 health information technology (HIT) and clinical research company that provides advanced analytics, technology solutions, and clinical research services for various healthcare stakeholders. 

Artificial Intelligence at Procter & Gamble@2x-min

Artificial Intelligence at Procter & Gamble

Procter and Gamble (P&G) is an American multinational goods corporation. The company is well known for its fabric & home care, family care, beauty, healthcare, and grooming products. P&G owns several of the most well-known brand names in the world, including Pampers, Tide, Gillette, Always, Head & Shoulders, and many more. 

Help desk

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.