AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

AI for Claims Processing and Underwriting in Insurance - A Comparison of 6 Applications 2

AI for Claims Processing and Underwriting in Insurance – A Comparison of 6 Applications

Willis Tower Watson found that $728 million was invested into insurtech companies in Q1 of 2018 across 66 transactions. This was double the dollar amount invested in Q1 of 2017. It follows that AI would find its way into the insurtech world.

Artificial Intelligence in Debt Collection - Near-Term Applications 1

Artificial Intelligence in Debt Collection – Near-Term Applications

According to the Consumer Financial Protection Bureau, Americans filed more grievances about debt collections than about any other financial incident. Of the 316,810 complaints received by the CFPB about debt collection in 2017, the most common was, “Continued attempts to collect debt not owed,” which was cited by 39 percent of grievance filers.

AI for Speech Recognition - Current Companies, Technology, and Where Its Headed 1

AI for Speech Recognition – Current Companies, Technology, and Trends

Speech recognition is technology that can recognize spoken words, which can then be converted to text. A subset of speech recognition is voice recognition, which is the technology for identifying a person based on their voice.

Artificial intelligence in Telemedicine and Telehealth - 4 Current Applications

Artificial intelligence in Telemedicine and Telehealth – 4 Current Applications

Telehealth (or Telemedicine) is a growing sector of the healthcare industry which has steadily gained traction and formed a profitable sector, according to Transparency Market Research. The market research firm projects that total US revenue will hit $19.5 billion in 2025 up from $6 billion in 2016.

AI for Virtual Medical Assistants - 4 Current Applications 1

AI for Virtual Medical Assistants – 4 Current Applications

Virtual assistants operating in response to voice or text interactions have steadily gained traction and formed a profitable sector, according to Research and Markets. The market research firm projects that total revenue will hit $15.8 billion in 2021 up from $1.6 billion in 2015. The firm also estimates that total global consumers will reach 1.8 billion by 2021.

Discovering Customer Experience Trends with Natural Language Processing

Discovering Customer Experience Trends with Natural Language Processing

Understanding customer feedback gets harder and harder at greater scale and with a greater variety of channels through which customers can provide feedback. Businesses that seek to better grasp the sentiments of their customers might have to sift through thousands of messages in order to get a feel for what customers are saying about their products or services.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.