AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

How to Get a Chatbot to do What You Want it To

How to Get a Chatbot to do What You Want it To

Episode Summary: What makes chatbots or a conversational interface actually work? What kind of work does one need to do to get a chatbot to do what one wants it to do? These are pivotal questions and questions that for most business leaders are still somewhat mysterious, but that's exactly what we're aiming to answer on this episode of the AI in Industry Podcast.

Natural Language Processing in Banking - Current Applications

Natural Language Processing in Banking – Current Applications

Our AI in Banking Vendor Landscape and Capability Map report details the state of various AI approaches and capabilities within specific banking functions, measuring them on their level of funding, evidence of ROI and adoption at large banks, and more. In this article, we discuss how and where banks are using natural language processing (NLP), one such AI approach—the technical description of the machine learning model behind an AI product.

AI for Banking in Europe - 3 Current Applications

AI for Banking in Europe – 3 Current Applications

AutonomousNEXT released a report on the opportunity that AI might create in the banking and financial services industry. The report estimated that by 2030, the potential cost savings by applying AI in banking, investment management, and insurance were $490 billion in front office operations, $350 billion in middle office, $200 billion in the back office operations.

AI for Mobile Medical Diagnostics - 4 Current Applications

AI for Mobile Medical Diagnostics – Current Applications

Before getting into this report, we have to inform readers that none of the companies discussed below claim to offer software that provides diagnostics, except Cognoa, which has FDA approval to call itself a diagnostic tool. We suspect this is because these companies are not legally allowed to do so. We usually don't refer to a dictionary to determine what constitutes a concept, preferring to create our own informed definitions, such as in our What is Machine Learning? piece, but Merriam Webster defines "diagnosis" as the following: "the art or act of identifying a disease from its signs and symptoms."

AI in the Indian Financial Sector - Current Traction, Opportunities and Challenges

AI in the Indian Financial Sector – Current Traction, Opportunities and Challenges

The banking and financial sectors are among the top five applications for artificial intelligence across the globe. With India seeming to have woken up to the potential of AI, we decided to cover the developments in the Indian artificial intelligence sector. We then researched the use of AI in the Indian financial services market to better understand where AI comes into play and to answer the following questions:

AI for Claims Processing and Underwriting in Insurance - A Comparison of 6 Applications 2

AI for Claims Processing and Underwriting in Insurance – A Comparison of 6 Applications

Willis Tower Watson found that $728 million was invested into insurtech companies in Q1 of 2018 across 66 transactions. This was double the dollar amount invested in Q1 of 2017. It follows that AI would find its way into the insurtech world.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.