AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Machine Learning for Restaurants and Food Services - Examples, Challenges, Trends

Machine Learning for Restaurants and Food Services – Examples, Challenges, Trends

This year has been marked by an increase in artificial intelligence interest from new business sectors. Just one years ago, we hardly had any visitors or subscribers from the food services sector - and this year we have a strong interest from food processing and food services leaders, which has come as a surprise.

Natural Language Processing - Current Applications and Future Possibilities

Natural Language Processing – Current Applications and Future Possibilities

A 2017 Tractica report on the natural language processing (NLP) market estimates the total NLP software, hardware, and services market opportunity to be around $22.3 billion by 2025. The report also forecasts that NLP software solutions leveraging AI will see a market growth from $136 million in 2016 to $5.4 billion by 2025.

How AI and IoT Are Gradually Entering Indian Telecom Companies

How AI and IoT Are Gradually Entering Indian Telecom Companies

The Indian telecom sector has been going through consolidation phase with the major players vying for the lucrative data services market, which is estimated to be worth 950 billion rupees by 2020, growing at a compounded annual rate of 21 percent, as per a report from Business Line. Bharti Airtel has consolidated its position as the No. 1 player with its acquisition of Tata Teleservices’ mobile business and Vodafone’s acquisition of Idea will really change the pecking order, the report suggested.

Sudin Baraokar SBI

AI Applications in the Top 4 Indian Banks

Though in its nascency, the Indian banking sector is beginning to adopt artificial intelligence (AI), quite aggressively. As per a PwC FinTech Trends Report (India) 2017, in the past year, global investment in AI applications touched $5.1 billion, up from $4.0 billion in 2015. While large commercial and investment banks globally are incorporating AI and blockchain for both back-office and customer facing purposes, in India, widespread adoption of these technologies has not yet come to fruition.

Machine Translation - 14 Current Applications and Services across 9 Use Cases

Machine Translation – 14 Current Applications and Services

Machine translation has significantly evolved over time, especially in terms of accuracy levels in its output.

How Chatbots Work, and How They Evolve

How Chatbots Work, and How They Evolve

Introduction: There’s a lot of hype out there about conversational AI. Although according to our guest, we’re nowhere near the day when AI can generate accurate conversations for the average business to integrate into their customer service, chatbots still have practical applications. In this episode, we interview the head of research at Digital Genius, Yoram Bachrach. Yoram succinctly outlines the current applications of chatbots—what they can and can’t do—and details how business can best prepare to automate their customer service.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.