AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Improving Patient Experiences in Health Insurance Workflows@1x

Improving Patient Experiences in Health Insurance Workflows – with Shane Bray and John Thomas of Uniphore

This interview analysis is sponsored by Uniphore and was written, edited and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

AI at State Farm@1x-min

Artificial Intelligence at State Farm

State Farm is a large insurance company headquartered in Bloomington, Illinois. Its main lines of business include property and casualty insurance, as well as auto insurance. The company is the leading auto and home insurer in the United States.

The Essentials of Wireless Technology Infrastructure for Automotive Manufacturers – with Don McGuire of Qualcomm@2x-min

The Essentials of Wireless Technology Infrastructure for Automotive Manufacturers – with Don McGuire of Qualcomm

Due to technological advancements, automakers are uniquely positioned to benefit from an industry-wide transformation. Technology now allows a direct connection between car manufacturers and the customers who purchase those cars. Such a relationship has never before been possible in the history of the automotive industry.

Introducing GenAI Tools in the Enterprise – with Bhaskar Kalita of Quantiphi@2x

Introducing GenAI Tools in the Enterprise – with Bhaskar Kalita of Quantiphi

The introduction of GenAI tools in the enterprise signifies a significant shift in how businesses operate in the current technological landscape. These tools enhance various aspects of daily operations, from data analysis to decision-making processes. 

Future of Drug Targeting – Lilly @2x-1-min

The Future of Drug Targeting and Clinical Development with Generative AI Tools – with Ramesh Durvasula of Eli Lilly

Lily is a pharmaceutical giant with a legacy dating back to its founding in 1876 by Colonel Eli Lilly. The company engages more than 9600 employees in research and development, with clinical research conducted in more than 55 countries. As of 2022, the company clocked a revenue of $28,541.4 million and made a net income of $6,244.8 million. 

AI at McKesson@2x-min

Artificial Intelligence at McKesson – Three Use Cases

Founded in 1833 and headquartered in Irving, Texas, since 2019, McKesson is a leading distributor of pharmaceuticals and medical supplies. They also provide health information technology and care management tools.

AI at Cardinal Health@2x-min

Artificial Intelligence at Cardinal Health – Two Use Cases

Cardinal Health is a global healthcare services company with a rich history and a strong focus on providing integrated solutions to the healthcare industry. Established in 1971, the company has become a leading player in the healthcare sector, offering a wide range of products, services, and technologies to enhance patient care, optimize supply chain efficiency, and drive value-based outcomes.

Solving Logistics Challenges with AI – with Dr. Yossi Sheffi of MIT@2x-min (1)

Solving Logistics Challenges with AI – with Dr. Yossi Sheffi of MIT

AI is driving change across many industries, including logistics and manufacturing. Companies need to strike the right balance between automation and human intervention. This interaction represents a specific area of study known as human-automation interaction. 

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.