AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

How AI and IoT Are Gradually Entering Indian Telecom Companies

How AI and IoT Are Gradually Entering Indian Telecom Companies

The Indian telecom sector has been going through consolidation phase with the major players vying for the lucrative data services market, which is estimated to be worth 950 billion rupees by 2020, growing at a compounded annual rate of 21 percent, as per a report from Business Line. Bharti Airtel has consolidated its position as the No. 1 player with its acquisition of Tata Teleservices’ mobile business and Vodafone’s acquisition of Idea will really change the pecking order, the report suggested.

Sudin Baraokar SBI

AI Applications in the Top 4 Indian Banks

Though in its nascency, the Indian banking sector is beginning to adopt artificial intelligence (AI), quite aggressively. As per a PwC FinTech Trends Report (India) 2017, in the past year, global investment in AI applications touched $5.1 billion, up from $4.0 billion in 2015. While large commercial and investment banks globally are incorporating AI and blockchain for both back-office and customer facing purposes, in India, widespread adoption of these technologies has not yet come to fruition.

Machine Translation - 14 Current Applications and Services across 9 Use Cases

Machine Translation – 14 Current Applications and Services

Machine translation has significantly evolved over time, especially in terms of accuracy levels in its output.

How Chatbots Work, and How They Evolve

How Chatbots Work, and How They Evolve

Introduction: There’s a lot of hype out there about conversational AI. Although according to our guest, we’re nowhere near the day when AI can generate accurate conversations for the average business to integrate into their customer service, chatbots still have practical applications. In this episode, we interview the head of research at Digital Genius, Yoram Bachrach. Yoram succinctly outlines the current applications of chatbots—what they can and can’t do—and details how business can best prepare to automate their customer service.

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What Chatbots Can Do, and Cannot Do

Episode Summary: In this episode, discover how chatbots and conversational agents can provide you an advantage in the realms of customer support, product, support, lead engagement, and more, and learn the theory behind creating useful chatbots you can use in your own business.

AI in Food Processing - Use Cases and Applications That Matter

AI in Food Processing – Use Cases and Applications That Matter

Food processing is one of the major manufacturing sectors in the United States. According to the United States Department of Agriculture, 16 percent of the value of shipments from all U.S. manufacturing plants comes from food processing plants. These plants employ around 1.5 million workers in this country.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.