eCommerce purchases at Emerj – including reports, subscription memberships – such as Emerj Plus – are final. Unless stated otherwise on the product offer page, or unless the transaction was made fraudulently (by a party other than the cardholder), the intellectual property of Emerj is non-refundable.
Paid subscription services at Emerj – including Emerj Plus and our Catalyst Advisory Program – can be canceled or paused any time by contacting customer support and indicating (a) the name of the service, and (b) the email address used to purchase the service.
Customer support can be reached at: customers [at] emerj [dot] com
For other questions or inquiries about Emerj projects or policies, contact us directly: info [at] emerj [dot] com