AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Natural Language Processing in Retail - Current Applications

Natural Language Processing in Retail – Current Applications

The retail and eCommerce sectors were among the first to adopt natural language processing (NLP) in the enterprise, particularly by way of chatbots and conversational interfaces. In this article, we cover three ways retailers can use NLP to automate business processes and offer the customer a better experience. We also give examples of AI vendors that offer this technology and describe their products. The NLP capabilities we discuss include:

AI in Mental Health and Well-being - Current Applications and Trends

AI in Mental Health and Well-being – Current Applications and Trends

There are numerous AI initiatives in progress across the healthcare industry; some of these are for mental health and well-being. In this article, we offer an overview of how AI is facilitating mental healthcare.

NLP Use-Cases Primer

Natural Language Processing Use-Cases Primer – Chatbots, Search, Voice, and More

Emerj Technical Advisor, German Sanchis Trilles, PhD, defines natural language processing as:
“...everything which is related to human language. If you have a system that needs to recognize what a human wrote, that’s NLP. If you have a system that tries to understand what a human said with his voice or with her voice, that’s NLP as well. If you want a system to speak and to do some speech synthesis, that’s NLP as well.

Conversational Interfaces as Weapons of Mass Engagement - 6 Banking Use-Cases

Conversational Interfaces as Weapons of Mass Engagement – 6 Banking Use-Cases

The thoughts and opinions expressed by the author of this piece and the interviewee, Maruf Hossain, are entirely their own and do not reflect the opinions, views, or stances of the companies at which they work.

Artificial Intelligence at Wells Fargo - A Brief Overview

Artificial Intelligence at Wells Fargo – A Brief Overview

Wells Fargo has begun a number of AI initiatives, some they've created in-house and some they've created with help from vendors. In this article, we detail the following AI initiatives at Wells Fargo:

What Are Chatbots? - An Informed Definition With Use-Cases

What Are Chatbots? – An Informed Definition With Use-Cases

A chatbot is a prominent type of AI application used by a variety of businesses for resolving issues related to conversations between the business and its customers, clients, staff, or business partners.

7 Chatbots in the Financial Industry - Paypal, Kasisto, and More

7 Chatbots in the Financial Industry – Paypal, Kasisto, and More

Many financial institutions are experimenting with chatbots both for general customer service and for offering new and better financial services to their customers. In addition to banks and insurance companies, other types of financial services companies can benefit from this type of application as well. Financial customers can now check the status of their loan applications and stock portfolios and request refunds using AI-powered conversational interfaces.

Artificial Intelligence at Citi - Current Initiatives

Artificial Intelligence at Citibank – Current Initiatives

Banks and other financial institutions can be tight-lipped about how they implement AI technologies within their businesses. Citi, however, has been relatively open about their current AI initiatives. Since 2017, they have published press releases and other announcements of AI initiatives that are both internal and customer-facing.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.