AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Artificial Intelligence at Square

Artificial Intelligence at Square – Two Use-Cases

Square is a financial services company that aims to “build common business tools in unconventional ways so more people can start, run and grow their businesses.” Founded in 2009 in San Francisco by Twitter Co-Founder Jack Dorsey and Jim McKelvey, Square reports total net revenue of $9.5 billion for 2020.

Artificial Intelligence at Amazon

How Amazon Uses AI in eCommerce – Two Use-Cases

Amazon is the largest online retailer in the world by market cap. Founded in 1994 in Seattle, Washington, as a book-selling platform, Amazon has become a household name offering a wide variety of products and services. As of 2020, online retail product sales account for most of the company's net revenues, followed by third-party retail seller services, Amazon Web Services, and subscription services.

Deploying a Chatbot in Financial Services

Deploying a Chatbot in Financial Services – Strategic Considerations

Our AI Opportunity Landscape research clearly demonstrates how chatbots are relatively over-hyped in the marketplace, and most buyers drastically overestimate their effectiveness as a result. Some of our press releases about the bloviated claims about chatbot deployments have ruffled the feathers of conversational interface vendors.

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How the Coronavirus Will Change AI Innovation in Insurance

How the Coronavirus Will Change AI Innovation in Insurance

The insurance industry is being disrupted like it hasn't in decades. Unlike other events like Hurricane Sandy or even the 2008 financial crisis, the coronavirus is impacting essentially every corner of the world and more or less every industry.

Artificial Intelligence at Progressive - Snapshot and Flo Chatbot

Artificial Intelligence at Progressive – Snapshot and Flo Chatbot

Progressive is one of the largest auto insurers in the US. The company has been experimenting with AI since the middle of the 2010s, with customer-facing applications that update insurance premiums based on driving habits and answer questions in a chat window. In this article, we discuss both of these AI use-cases. More specifically:

Machine Vision in Retail - Current Use-Cases and Applications

Machine Vision in Retail – Current Use-Cases and Applications

The retail industry collects massive amounts of data every day, and this makes its key processes ripe for automation with machine learning. Along with the manufacturing sector, the retail industry likely stands to benefit the most from one particular AI technique in the next few years: machine vision, also known as computer vision.

5 Ways Banking Chatbots Improve Customer Experience

5 Ways Banking Chatbots Could Improve the Customer Experience

In banking and finance, chatbots have the potential to improve the customer experience by allowing customers to check their account balances, transfer money, learn about interest rates, change their billing addresses, and more.

Natural Language Processing in Retail - Current Applications

Natural Language Processing in Retail – Current Applications

The retail and eCommerce sectors were among the first to adopt natural language processing (NLP) in the enterprise, particularly by way of chatbots and conversational interfaces. In this article, we cover three ways retailers can use NLP to automate business processes and offer the customer a better experience. We also give examples of AI vendors that offer this technology and describe their products. The NLP capabilities we discuss include:

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.