AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Artificial Intelligence at Wells Fargo - A Brief Overview

Artificial Intelligence at Wells Fargo – A Brief Overview

Wells Fargo has begun a number of AI initiatives, some they've created in-house and some they've created with help from vendors. In this article, we detail the following AI initiatives at Wells Fargo:

What Are Chatbots? - An Informed Definition With Use-Cases

What Are Chatbots? – An Informed Definition With Use-Cases

A chatbot is a prominent type of AI application used by a variety of businesses for resolving issues related to conversations between the business and its customers, clients, staff, or business partners.

7 Chatbots in the Financial Industry - Paypal, Kasisto, and More

7 Chatbots in the Financial Industry – Paypal, Kasisto, and More

Many financial institutions are experimenting with chatbots both for general customer service and for offering new and better financial services to their customers. In addition to banks and insurance companies, other types of financial services companies can benefit from this type of application as well. Financial customers can now check the status of their loan applications and stock portfolios and request refunds using AI-powered conversational interfaces.

Artificial Intelligence at Citi - Current Initiatives

Artificial Intelligence at Citibank – Current Initiatives

Banks and other financial institutions can be tight-lipped about how they implement AI technologies within their businesses. Citi, however, has been relatively open about their current AI initiatives. Since 2017, they have published press releases and other announcements of AI initiatives that are both internal and customer-facing.

AI for Customer Experience in Banking – Critical Trends and Challenges

AI for the Customer Experience in Banking – Critical Trends and Challenges

Since the advent of online banking services, customers have had several different ways of communicating with their banks. Banks need to monitor all of these incoming customer requests and respond to them in the most efficient way possible. Further, each of the various channels of communication represents a valuable way to segment customers to not only improve how they perceive a bank’s brand but also to market banking products to them better.

The Chatbot Landscape – 20 Chatbot Applications Across Industry Sectors

The Chatbot Landscape – 20 Chatbot Applications Across Industries

Chatbots are one of the most talked-about uses of natural language processing (NLP) software in business. Some of the most common application areas for chatbots include customer service, healthcare, and financial advisory.

Voice and Speech Recognition in Banking - What's Possible Today

Voice and Speech Recognition in Banking – What’s Possible Today

Speech recognition is an AI technology that can allow software programs to recognize spoken language and convert it to text. A subset of speech recognition is voice recognition. Voice recognition is an AI-enabled capability that enables a software algorithm to match the identity of a customer to their voice. 

The Future of AI in Banking

The Future of Banking – AI, Fintech, and How Banks Can Survive Disruption

Artificial intelligence is transforming a variety of banking functions and allowing tech startups to compete with some of the largest banks for market share of key services, including lending and wealth management. Business news and media sites have been heralding the downfall of the banking industry as we know it because fintech companies are going to feel comfortable leveraging AI long before banks.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.