AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

AI for Customer Experience in Banking – Critical Trends and Challenges

AI for the Customer Experience in Banking – Critical Trends and Challenges

Since the advent of online banking services, customers have had several different ways of communicating with their banks. Banks need to monitor all of these incoming customer requests and respond to them in the most efficient way possible. Further, each of the various channels of communication represents a valuable way to segment customers to not only improve how they perceive a bank’s brand but also to market banking products to them better.

The Chatbot Landscape – 20 Chatbot Applications Across Industry Sectors

The Chatbot Landscape – 20 Chatbot Applications Across Industries

Chatbots are one of the most talked-about uses of natural language processing (NLP) software in business. Some of the most common application areas for chatbots include customer service, healthcare, and financial advisory.

Voice and Speech Recognition in Banking - What's Possible Today

Voice and Speech Recognition in Banking – What’s Possible Today

Speech recognition is an AI technology that can allow software programs to recognize spoken language and convert it to text. A subset of speech recognition is voice recognition. Voice recognition is an AI-enabled capability that enables a software algorithm to match the identity of a customer to their voice. 

The Future of AI in Banking

The Future of Banking – AI, Fintech, and How Banks Can Survive Disruption

Artificial intelligence is transforming a variety of banking functions and allowing tech startups to compete with some of the largest banks for market share of key services, including lending and wealth management. Business news and media sites have been heralding the downfall of the banking industry as we know it because fintech companies are going to feel comfortable leveraging AI long before banks.

Artificial Intelligence for Credit Cards - Current Applications

Artificial Intelligence for Credit Card Companies – Current Applications

Credit card companies could make use of AI applications across multiple business areas. AI-based fraud detection is among the most widely discussed AI applications in the financial sector, and it seems to work for credit cards similarly to how it works for banks. Additionally, credit card companies and financial institutions could use AI software to improve customer service and develop customer-targeted marketing campaigns.

Artificial Intelligence in Retail Banking - Current Applications

Artificial Intelligence in Retail Banking – Current Applications

Many business processes in retail banking are ripe for automation with AI. All types of banks may appreciate the use-case of payment processing automation and fraud detection, but retail banks may also benefit from automated credit scoring and customer service chatbots.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.