AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Natural Language Processing in Banking - Current Applications

Natural Language Processing in Banking – Current Applications

Natural language processing, or NLP, is one AI-based technology that's finding its way into a variety of verticals. We covered the business applications of NLP and where it comes into play in finance broadly in our previous reports. We intend to cover the technology's applications in banking specifically in this report. NLP might allow a company to garner insights that can be used to assess a creditor's risk or gauge brand-related sentiment across the web. We researched the space to better understand where NLP comes into play in banking and to answer the following questions:

AI for Banking in Europe - 3 Current Applications

AI for Banking in Europe – 3 Current Applications

AutonomousNEXT released a report on the opportunity that AI might create in the banking and financial services industry. The report estimated that by 2030, the potential cost savings by applying AI in banking, investment management, and insurance were $490 billion in front office operations, $350 billion in middle office, $200 billion in the back office operations.

AI for Mobile Medical Diagnostics - 4 Current Applications

AI for Mobile Medical Diagnostics – Current Applications

Before getting into this report, we have to inform readers that none of the companies discussed below claim to offer software that provides diagnostics, except Cognoa, which has FDA approval to call itself a diagnostic tool. We suspect this is because these companies are not legally allowed to do so. We usually don't refer to a dictionary to determine what constitutes a concept, preferring to create our own informed definitions, such as in our What is Machine Learning? piece, but Merriam Webster defines "diagnosis" as the following: "the art or act of identifying a disease from its signs and symptoms."

AI in the Indian Financial Sector - Current Traction, Opportunities and Challenges

AI in the Indian Financial Sector – Current Traction, Opportunities and Challenges

The banking and financial sectors are among the top five applications for artificial intelligence across the globe. With India seeming to have woken up to the potential of AI, we decided to cover the developments in the Indian artificial intelligence sector. We then researched the use of AI in the Indian financial services market to better understand where AI comes into play and to answer the following questions:

AI for Claims Processing and Underwriting in Insurance - A Comparison of 6 Applications 2

AI for Claims Processing and Underwriting in Insurance – A Comparison of 6 Applications

Willis Tower Watson found that $728 million was invested into insurtech companies in Q1 of 2018 across 66 transactions. This was double the dollar amount invested in Q1 of 2017. It follows that AI would find its way into the insurtech world.

Artificial Intelligence in Debt Collection - Near-Term Applications 1

Artificial Intelligence in Debt Collection – Near-Term Applications

According to the Consumer Financial Protection Bureau, Americans filed more grievances about debt collections than about any other financial incident. Of the 316,810 complaints received by the CFPB about debt collection in 2017, the most common was, “Continued attempts to collect debt not owed,” which was cited by 39 percent of grievance filers.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.