AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Chatbots for Insurance - Progessive, Allstate, GEICO, and More

Chatbots for Insurance – Progessive, Allstate, GEICO, and More

Although it's clear that AI is only beginning to make its way into the insurance sector, Accenture estimates that big investments in AI could increase the annual profitability of insurers by 20%.

Chatbots for Retail

Chatbots for the Retail Industry – Current Applications

Adoption of chatbots—coded programs that can engage in some degree of conversation with human inputs, often through the help of artificial intelligence (AI) or machine learning—is undoubtedly a growing trend. There are thousands of chatbots in use today, on websites, messaging apps, and social platforms. It follows that bots would find a prominent place in the retail world.

Artificial Intelligence in Government 950×540

AI in Government – Current AI Projects in the Public Sector

Government interest in AI has picked up in recent years, and many government officials are starting to ask the same questions business executives were asking two or three years ago. Governments and large NGOs are starting to invest in AI, spending budget and time on pilot programs for various AI applications and discussions with people in the field on the future implications of the technology.

AI in Auto Insurance - Current Applications

AI in Auto Insurance – Current Applications

KPMG estimated the size of the automotive insurance is expected to shrink by 70% due to the rise in demand for autonomous cars and the shift in liability then being placed on the car manufacturer. With the rise of AI in most sectors, it follows that AI would find its way into the automotive insurance world. AI may allow car insurance companies to keep up with an evolving consumer base that is looking for faster service, faster payouts, and policy prices tailored to them.

How to Get a Chatbot to do What You Want it To

How to Get a Chatbot to do What You Want it To

Episode Summary: What makes chatbots or a conversational interface actually work? What kind of work does one need to do to get a chatbot to do what one wants it to do? These are pivotal questions and questions that for most business leaders are still somewhat mysterious, but that's exactly what we're aiming to answer on this episode of the AI in Industry Podcast.

Natural Language Processing in Banking - Current Applications

Natural Language Processing in Banking – Current Applications

Our AI in Banking Vendor Landscape and Capability Map report details the state of various AI approaches and capabilities within specific banking functions, measuring them on their level of funding, evidence of ROI and adoption at large banks, and more. In this article, we discuss how and where banks are using natural language processing (NLP), one such AI approach—the technical description of the machine learning model behind an AI product.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.