AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Artificial Intelligence for Investment Research and Trading Insight

Artificial Intelligence for Investment Research and Trading Insight

Banks and investment organizations usually have large research teams that are tasked with investigating and monitoring events that might affect financial trading markets. Investment research is a business function in these firms and is a fundamental part of what is required from analysts, equity managers, investors, and traders.

Facial Recognition in Banking - Current Applications

Facial Recognition in Banking – Current Applications

Facial recognition software is making its way into the mainstream, with consumer applications such as the ability to unlock one’s smartphone with their face. The banking sector has been at the forefront of enterprise adoption of AI since machine learning became the hot topic of the business world in the early years of the decade; as such, it makes sense that facial recognition technology would start to make its way into banking.

An Overview of AI for Wealth Management – What’s Possible Today?

An Overview of AI for Wealth Management – What’s Possible Today?

According to a 2017 report by the Financial Stability Board, artificial intelligence (AI) and machine learning firms managed assets of over $10 billion in 2017, with further growth projected in the next five years. The reasons for this are clear; AI can now present wealth managers with new capabilities to enhance and further personalize their services, at scale.

AI for Customer Service in Banking

AI for Customer Service in Banking – Current Applications

IDC estimated the size of overall AI-related spending in the banking industry in their Worldwide Semiannual Cognitive Artificial Intelligence Systems Spending Guide report at around $3.3 billion in 2018. It follows that AI would find its way into the banking world. We covered the current state of AI banking applications in the US and India in our previous reports, and in this report, we're going to focus on where AI can be leveraged for customer service applications in banking. This report covers vendors offering software across three functions:

AI in the Automotive Industry – Insurance and Self-Driving Car Applications

AI in the Automotive Industry – Insurance and Self-Driving Car Applications

Statista estimated that the market for partially autonomous cars will be at $36 billion by 2025, and the market for fully autonomous cars will be at $6 billion. We researched the automotive space to discover how and where AI might be driving business value for companies in the auto industry. The companies in this report all claim to offer one of two sectors of the industry:

AI in the Travel and Tourism Industry – Current Applications

AI in the Travel and Tourism Industry – Current Applications

Deloitte estimated the size of the global travel and tourism industry at around $1.6 trillion in 2017. When adding in the indirect and induced economic contributions of related activities, the travel and tourism industry accounts for 10.4% of the world’s gross domestic product (GDP).

Chatbots for Insurance - Progessive, Allstate, GEICO, and More

Chatbots for Insurance – Progessive, Allstate, GEICO, and More

Although it's clear that AI is only beginning to make its way into the insurance sector, Accenture estimates that big investments in AI could increase the annual profitability of insurers by 20%.

Chatbots for Retail

Chatbots for the Retail Industry – Current Applications

Adoption of chatbots—coded programs that can engage in some degree of conversation with human inputs, often through the help of artificial intelligence (AI) or machine learning—is undoubtedly a growing trend. There are thousands of chatbots in use today, on websites, messaging apps, and social platforms. It follows that bots would find a prominent place in the retail world.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.