AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

What Industries Will Adopt Voice-Related AI Applications First?

What Industries Will Adopt Voice-Related AI Applications First?

Episode summary: In this week’s episode we focus on AI application in the customer service business function, - specifically in the context of call centers. We speak with Ali Azarbayejani, CTO of Cogito based in the Boston area, which works on coaching and providing feedback for call center agents in real time.

Machine Learning for Dermatology 4

Machine Learning for Dermatology – 5 Current Applications

Dermatology is defined as a branch of medicine primarily focused on the evaluation and treatment of skin disorders, including hair and nails. Market research firm BCC Research projects that the global market for skin disease treatment technologies will reach $20.4 billion in 2020. Based on $17.1 billion in market revenue in 2015, this anticipated increase represents a five-year compound annual growth rate (CAGR) of 3.6 percent.

Predictive Analytics in Top Utilities Firms

Artificial Intelligence in Public Utilities – Comparing Applications at 4 Top US Firms

Global spending on utility customer information systems (CISs) and analytics is expected to total nearly $37 billion from 2014 to 2023, according to a report from Navigant Research. Some of the top utilities companies in the United States have been using predictive analytics to enhance operations, cut costs and improve customers’ experience.

Chatbots for Healthcare

Chatbots for Healthcare – Comparing 5 Current Applications

Chatbots are gradually being adopted into the healthcare industry and are generally in the early phases of implementation. Market research firm Grand View Research estimates that the global chatbot market will reach $1.23 billion by 2025. This projected growth reflects a compounded annual growth rate (CAGR) of 24.3 percent.

Machine Learning for Restaurants and Food Services - Examples, Challenges, Trends

Machine Learning for Restaurants and Food Services – Examples, Challenges, Trends

This year has been marked by an increase in artificial intelligence interest from new business sectors. Just one years ago, we hardly had any visitors or subscribers from the food services sector - and this year we have a strong interest from food processing and food services leaders, which has come as a surprise.

Natural Language Processing - Current Applications and Future Possibilities

Natural Language Processing – Current Applications and Future Possibilities

A 2017 Tractica report on the natural language processing (NLP) market estimates the total NLP software, hardware, and services market opportunity to be around $22.3 billion by 2025. The report also forecasts that NLP software solutions leveraging AI will see a market growth from $136 million in 2016 to $5.4 billion by 2025.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.