AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

AI for Mobile Medical Diagnostics - 4 Current Applications

AI for Mobile Medical Diagnostics – Current Applications

Before getting into this report, we have to inform readers that none of the companies discussed below claim to offer software that provides diagnostics, except Cognoa, which has FDA approval to call itself a diagnostic tool. We suspect this is because these companies are not legally allowed to do so. We usually don't refer to a dictionary to determine what constitutes a concept, preferring to create our own informed definitions, such as in our What is Machine Learning? piece, but Merriam Webster defines "diagnosis" as the following: "the art or act of identifying a disease from its signs and symptoms."

AI in the Indian Financial Sector - Current Traction, Opportunities and Challenges

AI in the Indian Financial Sector – Current Traction, Opportunities and Challenges

The banking and financial sectors are among the top five applications for artificial intelligence across the globe. With India seeming to have woken up to the potential of AI, we decided to cover the developments in the Indian artificial intelligence sector. We then researched the use of AI in the Indian financial services market to better understand where AI comes into play and to answer the following questions:

AI for Claims Processing and Underwriting in Insurance - A Comparison of 6 Applications 2

AI for Claims Processing and Underwriting in Insurance – A Comparison of 6 Applications

The insurance industry is looking to adopt artificial intelligence applications for a variety of business functions due to its access to large volume of customer data. According to our AI Opportunity Landscape research in insurance, approximately 46% of AI vendors in insurance offer solutions for claims and 43% offer solutions for underwriting. While there are other areas of insurance that could benefit from AI, it's clear that these two core insurance tenets are where the traction is with AI in the industry.

Artificial Intelligence in Debt Collection - Near-Term Applications 1

Artificial Intelligence in Debt Collection – Near-Term Applications

According to the Consumer Financial Protection Bureau, Americans filed more grievances about debt collections than about any other financial incident. Of the 316,810 complaints received by the CFPB about debt collection in 2017, the most common was, “Continued attempts to collect debt not owed,” which was cited by 39 percent of grievance filers.

AI for Speech Recognition - Current Companies, Technology, and Where Its Headed 1

AI for Speech Recognition – Current Companies, Technology, and Trends

Speech recognition is technology that can recognize spoken words, which can then be converted to text. A subset of speech recognition is voice recognition, which is the technology for identifying a person based on their voice.

Artificial intelligence in Telemedicine and Telehealth - 4 Current Applications

Artificial intelligence in Telemedicine and Telehealth – 4 Current Applications

Telehealth (or Telemedicine) is a growing sector of the healthcare industry which has steadily gained traction and formed a profitable sector, according to Transparency Market Research. The market research firm projects that total US revenue will hit $19.5 billion in 2025 up from $6 billion in 2016.

AI for Virtual Medical Assistants - 4 Current Applications 1

AI for Virtual Medical Assistants – 4 Current Applications

Virtual assistants operating in response to voice or text interactions have steadily gained traction and formed a profitable sector, according to Research and Markets. The market research firm projects that total revenue will hit $15.8 billion in 2021 up from $1.6 billion in 2015. The firm also estimates that total global consumers will reach 1.8 billion by 2021.

AI in the European Insurance Market - Predictions and Trends

AI in the European Insurance Market – Predictions and Trends

AI could play a major role in the way European insurers do business going forward. It may provide insurers new methods for collecting customer data that offer valuable insights insurers can use to attract and maintain customers.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.