AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

AI for Hearing Loss - Tech Advances in Hearing Aids, Predicting Hearing Loss, and Improving Quality of Life for the Hearing Impaired

AI for Hearing Loss – Tech Advances in Hearing Aids, Predicting Hearing Loss, and More

Hearing loss is a condition affecting an estimated 48 million individuals in the U.S. While the degree of severity may vary across age groups, the Hearing Loss Association of America reports that hearing loss ranks third after arthritis and heart disease among the most common physical ailments.

Spoken Voice AI Applications in the Smart Home - with Peter Cahill from Voysis

Spoken Voice AI Applications in the Smart Home – with Peter Cahill from Voysis

Episode Summary: Over the last couple of years there has been a definite but small shift from mobile as the primary interface focus for businesses to voice. With home assistant devices like the Amazon Echo and the Google Home becoming more commonplace, we aim to focus on how voice based AI applications are being used by businesses today and what this adoption will look like in the future.  

What Industries Will Adopt Voice-Related AI Applications First?

What Industries Will Adopt Voice-Related AI Applications First?

Episode summary: In this week’s episode we focus on AI application in the customer service business function, - specifically in the context of call centers. We speak with Ali Azarbayejani, CTO of Cogito based in the Boston area, which works on coaching and providing feedback for call center agents in real time.

Machine Learning for Dermatology 4

Machine Learning for Dermatology – 5 Current Applications

Dermatology is defined as a branch of medicine primarily focused on the evaluation and treatment of skin disorders, including hair and nails. Market research firm BCC Research projects that the global market for skin disease treatment technologies will reach $20.4 billion in 2020. Based on $17.1 billion in market revenue in 2015, this anticipated increase represents a five-year compound annual growth rate (CAGR) of 3.6 percent.

Predictive Analytics in Top Utilities Firms

Artificial Intelligence in Public Utilities – Comparing Applications at 4 Top US Firms

Global spending on utility customer information systems (CISs) and analytics is expected to total nearly $37 billion from 2014 to 2023, according to a report from Navigant Research. Some of the top utilities companies in the United States have been using predictive analytics to enhance operations, cut costs and improve customers’ experience.

Chatbots for Healthcare

Chatbots for Healthcare – Comparing 5 Current Applications

Chatbots are gradually being adopted into the healthcare industry and are generally in the early phases of implementation. Market research firm Grand View Research estimates that the global chatbot market will reach $1.23 billion by 2025. This projected growth reflects a compounded annual growth rate (CAGR) of 24.3 percent.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.