AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

How Natural Language Processing Will Impact Brick-and-Mortar Banking

How Natural Language Processing Could Impact Brick-and-Mortar Banking

In recent years, there seems to be a sense of urgency for banks to go digital and expand into new communication channels. In ten years time, physical brick and mortar banking might not be the preference of the majority of customers. To attract younger millennial customers, banks seem to be realizing the need to understand their preferences and interact with them in the way they want to be communicated with.

Natural Language Processing for Insurance Customer Insights

Natural Language Processing for Insurance Customer Insights

Along with the rise in popularity of chatbots and simple conversational interfaces, there is growing interest around other natural language processing (NLP) capabilities in the banking, finance, and insurance industries.

Why It's Exceedingly Difficult to Build and Adopt AI in Business

The Challenges of Building and Adopting AI in Business

Episode Summary: A lot of AI in the press is CMOs or marketing people talking about what a company can do in a way that really is aspirational. They're speaking about what they can do, but in reality, the things that they're talking about, the capabilities won't be unlocked for maybe a year or more. These are just things on the technology road map, but people speak about them like they exist now.

Natural Language Processing in Insurance - Current Applications

Natural Language Processing in Insurance – Current Applications

The applications of natural language processing (NLP) have been increasing as more companies find uses for their text data. This includes insurance companies with large stores of data from claims and customer support tickets.

Artificial Intelligence for Investment Research and Trading Insight

Artificial Intelligence for Investment Research and Trading Insight

Banks and investment organizations usually have large research teams that are tasked with investigating and monitoring events that might affect financial trading markets. Investment research is a business function in these firms and is a fundamental part of what is required from analysts, equity managers, investors, and traders.

Facial Recognition in Banking - Current Applications

Facial Recognition in Banking – Current Applications

Facial recognition software is making its way into the mainstream, with consumer applications such as the ability to unlock one’s smartphone with their face. The banking sector has been at the forefront of enterprise adoption of AI since machine learning became the hot topic of the business world in the early years of the decade; as such, it makes sense that facial recognition technology would start to make its way into banking.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.