AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

AI for Customer Service in Banking

AI for Customer Service in Banking – Current Applications

IDC estimated the size of overall AI-related spending in the banking industry in their Worldwide Semiannual Cognitive Artificial Intelligence Systems Spending Guide report at around $3.3 billion in 2018. It follows that AI would find its way into the banking world. We covered the current state of AI banking applications in the US and India in our previous reports, and in this report, we're going to focus on where AI can be leveraged for customer service applications in banking. This report covers vendors offering software across three functions:

AI in the Automotive Industry – Insurance and Self-Driving Car Applications

AI in the Automotive Industry – Insurance and Self-Driving Car Applications

Statista estimated that the market for partially autonomous cars will be at $36 billion by 2025, and the market for fully autonomous cars will be at $6 billion. We researched the automotive space to discover how and where AI might be driving business value for companies in the auto industry. The companies in this report all claim to offer one of two sectors of the industry:

AI in the Travel and Tourism Industry – Current Applications

AI in the Travel and Tourism Industry – Current Applications

Deloitte estimated the size of the global travel and tourism industry at around $1.6 trillion in 2017. When adding in the indirect and induced economic contributions of related activities, the travel and tourism industry accounts for 10.4% of the world’s gross domestic product (GDP).

Chatbots for Insurance - Progessive, Allstate, GEICO, and More

Chatbots for Insurance – Progessive, Allstate, GEICO, and More

Although it's clear that AI is only beginning to make its way into the insurance sector, Accenture estimates that big investments in AI could increase the annual profitability of insurers by 20%.

Chatbots for Retail

Chatbots for the Retail Industry – Current Applications

Adoption of chatbots—coded programs that can engage in some degree of conversation with human inputs, often through the help of artificial intelligence (AI) or machine learning—is undoubtedly a growing trend. There are thousands of chatbots in use today, on websites, messaging apps, and social platforms. It follows that bots would find a prominent place in the retail world.

AI in Government – Current AI Projects in the Public Sector

Government interest in AI has picked up in recent years, and many government officials are starting to ask the same questions business executives were asking two or three years ago. Governments and large NGOs are starting to invest in AI, spending budget and time on pilot programs for various AI applications and discussions with people in the field on the future implications of the technology.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.