AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

CX Challenges Across Media Spaces – with Chloe Rice of Shutterstock and Peter Mullen of Interactions@2x (2)
Business intelligence and analytics
Consumer goods
Claim management
Retail
Customer analytics
Customer experience
Customer service
Data analysis
Predictive analytics and forecasting

CX Challenges Across eCommerce and Retail Spaces – with Chloe Rice of Shutterstock and Peter Mullen of Interactions

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Making the Move to Saas in Financial Services@2x
"Clinical support
Healthcare
Business intelligence and analytics
Healthcare services
Claim management
Customer service

Deploying Generative AI in Healthcare – with Dr. Dan Elton of the National Institutes of Health

Unlike other industrial sectors, many healthcare systems and services are embracing the roadblocks in their technological adoption processes. Thoroughly vetting systems is far more critical for most forms of patient care than having the latest and greatest technology. 
Short Term and Long Term ROI for AI in Finance@2x-min
Automation and robotics
Finance
Business intelligence and analytics
Financial services
Case management
Customer service
Cybersecurity
Data analysis
Fraud protection
Generative AI
Intelligence
Large language models
Large Language Models
Security

Short Term and Long Term ROI for AI in Finance – with Matthias Steinberg of MindBridge

This interview analysis is sponsored by MindBridge and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Solving Workforce and Workflow Challenges in Field Services with Tribal Knowledge-min
Claim management
Field Services
Customer service
Heavy industry
Data auditing
Data collection
Data integration
Data management
Generative AI
Knowledge management
model development
Tribal Knowledge

Solving Workforce and Workflow Challenges in Field Services with Tribal Knowledge – with Experts from Aquant, ABB, Atlas Copco, Illumina, and Tetra Pak

This interview analysis is sponsored by Aquant and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
The Future of Insurance Workflows with AI@2x
Business intelligence and analytics
Finance
Claim management
Insurance
Customer analytics
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Predictive analytics and forecasting

The Future of Insurance Workflows with AI – with George Williams of Nationwide and Heather Wilson of CLARA Analytics

This interview analysis is sponsored by CLARA Analytics and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Banner template-min
Case management
Finance
Claim management
Insurance
Customer service
E-commerce
Fraud protection
Generative AI
Large Language Models

Lessons from Retail Banking on Data Solutions for Structuring Insurance Data – with Ermir Qeli of Swiss Re

Like much of the financial services space broadly, the insurance industry is growing interested in adopting AI. The technology holds immense potential to revolutionize insurance, enhancing efficiency and accuracy across various processes such as claims and underwriting. However, concerns surrounding data privacy and integration complexities have prompted a measured approach among industry leaders.
Artificial Intelligence at Elevance Health-1-min
"Clinical support
Healthcare
Business intelligence and analytics
Healthcare services
Claim management
Customer analytics
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Help desk
Intelligent assistant
Predictive analytics and forecasting

Artificial Intelligence at Elevance Health

Elevance Health is a health insurance provider headquartered in Indianapolis, Indiana. It was founded 20 years ago as a merger between Anthem and Wellpoint Health Networks. The company offers medical, dental, pharmaceutical, behavioral health, and long-term care plans.
AI at Nationwide
Case management
Finance
Claim management
Insurance
Customer experience
Customer service
Data auditing
Data collection
Data integration
Data management
Generative AI
Large Language Models
model development

Artificial Intelligence at Nationwide Insurance- Two Use Cases

Nationwide Mutual Insurance Company, commonly known as Nationwide, is a primary US insurance and financial services company headquartered in Columbus, Ohio.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.