AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

How the 4 Largest Airlines Use Artificial Intelligence

How the 4 Largest Airlines Use Artificial Intelligence

The U.S. commercial airline system is an economic engine which generated an estimated $168.2 billion in operating revenue in 2016. Ticket fares represented 74.5 percent of operating revenue or $125.2 billion. In 2016, the overall category of transportation represented approximately 2.7 percent of the national GDP.

NLP for Customer Service - How Does it Work?

NLP for Customer Service – How Does it Work?

Natural language processing has gained more and more attention with the raise of (or rather, the "fad" of) chatbots. Despite the flurry of press releases from companies about their conversational agents (only a few of which seem to be delivering real business value), few business leaders understand the value of NLP for customer service, sales enablement, or eCommerce.

Examples of AI in Restaurants and Food Services

Examples of AI in Restaurants and Food Services

The food service industry is an economic staple generating billions of dollars in annual revenue and representing 2.1 percent of the U.S. GDP in 2016. Technology has made on-demand food ordering possible and the industry is pivoting towards more innovative approaches to meet and exceed customer expectations. As a result, artificial intelligence applications are steadily making their way into the food service industry.

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Artificial Intelligence in eCommerce – Comparing the Top 5 Largest Firms

eCommerce is a bustling segment of the retail industry representing an estimated $102.7 billion or 8.3 percent of total U.S. retail sales in 2016. Total retail trade was approximated at 5.9 percent of the national GDP in 2016. As digital transactions become the standard method of purchasing goods and services, leading eCommerce firms are exploring how AI can enhance brand competitiveness and customer loyalty.

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How America’s Top 4 Insurance Companies are Using Machine Learning

The insurance industry is a competitive sector representing an estimated $507 billion or 2.7 percent of the US Gross Domestic Product. As customers become increasingly selective about tailoring their insurance purchases to their unique needs, leading insurers are exploring how machine learning (ML) can improve business operations and customer satisfaction.

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Artificial Intelligence for UX – Where Bots May Beat Out Brands

The following article about artificial intelligence for UX has been written by Paul Daugherty, Chief Technology and Innovation Officer at Accenture. Accenture is a Fortune 500 consulting and services firm with nearly 400,000 global employees. Editing and quotes added by the Emerj team. For information about our contributed material and publishing arrangements with brands, please visit our partnerships page.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.