AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

How America’s Top 4 Insurance Companies are Using Machine Learning

The insurance industry is a competitive sector representing an estimated $507 billion or 2.7 percent of the US Gross Domestic Product. As customers become increasingly selective about tailoring their insurance purchases to their unique needs, leading insurers are exploring how machine learning (ML) can improve business operations and customer satisfaction.

Artificial Intelligence for UX -

Artificial Intelligence for UX – Where Bots May Beat Out Brands

The following article about artificial intelligence for UX has been written by Paul Daugherty, Chief Technology and Innovation Officer at Accenture. Accenture is a Fortune 500 consulting and services firm with nearly 400,000 global employees. Editing and quotes added by the Emerj team. For information about our contributed material and publishing arrangements with brands, please visit our partnerships page.

Artificial Intelligence in Sports - Current and Future Applications

Artificial Intelligence in Sports – Current and Future Applications

The North American sports industry is a cultural and economic staple generating billions of dollars in revenue each year. Spectator sports fall under the broader category of arts, entertainment, and recreation, representing 1.1 percent of the GDP in 2016. Artificial intelligence in sports may have been rare just five years ago - but now AI and machine vision are making their way into a number of sports industry applications, from chatbots to computer vision and beyond.

Medical Supply Company Automates HIPAA Compliant Call Center Tasks

Technology Provider: SmartAction
Client Company: J&B Medical Supply
Client Company Description: J&B is a medical supplier based in Michigan, offering a diverse selection of products from over 950 manufacturers (including diabetics, urological, ostomy, wound care, and more)
Industries: Healthcare
Applications: Text and Language Processing

Artificial Intelligence in Oil and Gas – Comparing the Applications of 5 Oil Giants

Oil remains one of the most highly valued commodities in the energy sector. Estimates of total energy investment in 2016 tip the scale at approximately $1.7 trillion which represents 2.2 percent of the global GDP. However, as concerns over the environmental impact of energy production and consumption persist, oil and gas companies are actively seeking innovative approaches to achieving their business goals while reducing environmental impact.

Use Cases of AI for Customer Service - What's Working Now

Use Cases of AI for Customer Service – What’s Working Now

Artificial Intelligence is currently being deployed in customer service to both augment and replace human agents - with the primary goals of improving the customer experience and reducing human customer service costs. While the technology is not yet able to perform all the tasks a human customer service representative could, many consumer requests are very simple ask that sometimes be handled by current AI technologies without human input.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.