AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

How Chatbots Work, and How They Evolve

How Chatbots Work, and How They Evolve

Introduction: There’s a lot of hype out there about conversational AI. Although according to our guest, we’re nowhere near the day when AI can generate accurate conversations for the average business to integrate into their customer service, chatbots still have practical applications. In this episode, we interview the head of research at Digital Genius, Yoram Bachrach. Yoram succinctly outlines the current applications of chatbots—what they can and can’t do—and details how business can best prepare to automate their customer service.

1

What Chatbots Can Do, and Cannot Do

Episode Summary: In this episode, discover how chatbots and conversational agents can provide you an advantage in the realms of customer support, product, support, lead engagement, and more, and learn the theory behind creating useful chatbots you can use in your own business.

AI in Food Processing - Use Cases and Applications That Matter

AI in Food Processing – Use Cases and Applications That Matter

Food processing is one of the major manufacturing sectors in the United States. According to the United States Department of Agriculture, 16 percent of the value of shipments from all U.S. manufacturing plants comes from food processing plants. These plants employ around 1.5 million workers in this country.

How the 4 Largest Airlines Use Artificial Intelligence

How the 4 Largest Airlines Use Artificial Intelligence

The U.S. commercial airline system is an economic engine which generated an estimated $168.2 billion in operating revenue in 2016. Ticket fares represented 74.5 percent of operating revenue or $125.2 billion. In 2016, the overall category of transportation represented approximately 2.7 percent of the national GDP.

NLP for Customer Service - How Does it Work?

NLP for Customer Service – How Does it Work?

Natural language processing has gained more and more attention with the raise of (or rather, the "fad" of) chatbots. Despite the flurry of press releases from companies about their conversational agents (only a few of which seem to be delivering real business value), few business leaders understand the value of NLP for customer service, sales enablement, or eCommerce.

Examples of AI in Restaurants and Food Services

Examples of AI in Restaurants and Food Services

The food service industry is an economic staple generating billions of dollars in annual revenue and representing 2.1 percent of the U.S. GDP in 2016. Technology has made on-demand food ordering possible and the industry is pivoting towards more innovative approaches to meet and exceed customer expectations. As a result, artificial intelligence applications are steadily making their way into the food service industry.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.