The Future of Complaints Management: Current Trends and AI Applications
Sponsored Webinar:
Sponsored Webinar:
Discover Crucial Use-Cases and Trends
One of the most fundamental pieces of banking customer experience strategy is managing complaints. It is an essential piece in a “Voice of the Customer” driven culture. This is an era where every bad customer service experience finds its way onto Facebook, Instagram and all the other social media. To get ahead of the game and stay on top, banks must first master the art of customer complaint management.
This new webinar, co-created by Emerj and Uniphore, examines the trends and issues affecting the bank industry as well as the ways businesses are utilizing AI to streamline and customize customer service.
In this short one-hour webinar, you’ll gain insight on:
1
Trends in the banking sector
What are the current issues affecting the banking industry, and what is the three-step solution?
2
Real world use cases
How do companies use AI in order to simplify and personalize customer service?
3
Actionable insights
How do companies manage complaints? What is the strategy for handling highly sensitive or risky complaints?
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The Future of Complains Management: Current Trends and AI Applications
Daniel Faggella
CEO, Head of Research
Emerj Artificial Intelligence Research
Uniphore
Industry's first convertional AI and automation platform. Drive real time contextualized engagement with customers to increase CSAT and NPS