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As AI becomes increasingly interwoven in the fabric of our everyday lives, the insurance sector is finding new business challenges and opportunities in all of the ways these emerging technologies bring increased risk - and security - to our lives.
Insurers have been long aware of the perfect storm of converging market trends pointing to the permanency of digital disruption and change. Yet, the industry – especially the big players – always seemed to move their collective house further away from the shoreline.
Although not often regarded as a technological first-mover, the insurance industry has recently seen robust, even rapid, adoption and deployment of AI capabilities, particularly in those related to natural language processing (NLP).
Insurance is a growing arena for AI adoption and in many cases, automation is leading the way to streamline customer experiences and the organizational pipelines behind them along the entire customer journey.
