AI Podcast Interviews Articles and Reports

AI may have a role to play in digitizing the paper-heavy mortgage process, facilitating more streamlined search and discovery for entities across a variety of digital and scanned PDF documents. We spoke with Dan Cortright, Senior Director of Product Management at Iron Mountain, about just that. Courtright discusses how AI could help approve loans quicker, better assess risk, and allow employees to pull up documents they need to respond to customer requests.

Four months ago we launched our AI in Banking podcast where we covered some of the most critical topics related to AI adoption and implementation in banks and financial institutions each month. Our series was based on interviews with AI industry experts, many of whom also shared their valuable insights during our first comprehensive banking research project, the AI Vendor Scorecard and Capability Map. 

Businesses still don't have a clear understanding of what to expect when it comes to the ROI of AI. Many believe that AI is just like any other software solution: the returns should, in theory, be immediate. But this is not the case. In addition, business leaders are often duped into thinking the path to ROI is a lot smoother than it is when it comes to AI because AI vendors tend to exaggerate the results their software generates.

We spoke with David Carmona, the GM of Artificial Intelligence at Microsoft about his approach to AI ROI with the enterprise clients he works with at Microsoft. The biggest takeaway from this episode comes right at the beginning. David talks about how to think about artificial intelligence ROI in the long-term and the near-term.

It's clear that there's a revolution in how artificial intelligence is done with neural networks as opposed to the old school systems of the '80s and the '90s. It's clear that hardware is beginning to evolve, and it's also quite clear that the way that we power these hardware systems is going to have to change.

We spoke with Jonathan Ross, CEO and founder of Groq, an AI hardware company, about software defined compute. This interview is part of a series we did in collaboration with Kisaco Research for the AI Hardware Summit happening in Mountain View, California on September 17 and 18. 

We spoke to Moe Tanabian, General Manager of Intelligent Devices at Microsoft, who is speaking at the AI Edge Summit in Mountain View, California on September 17 and 18. Tanabian discusses how to think about and reframe business problems to make them more accessible for AI, as well as AI at the edge, which involves doing AI processing on individual devices rather than in the cloud. The edge could open up new potential for business problems to be solved with AI. Tanabian also provides representative use cases of intelligent devices.

Since the advent of online banking services, customers have had several different ways of communicating with their banks. Banks need to monitor all of these incoming customer requests and respond to them in the most efficient way possible. Further, each of the various channels of communication represents a valuable way to segment customers to not only improve how they perceive a bank’s brand but also to market banking products to them better.