ai sector overviews Articles and Reports

Artificial intelligence “sector overview” reports are designed to help business leaders explore the possibilities and important AI trends across industries. Search our sector overview reports below:

5 Ways Banking Chatbots Improve Customer Experience

5 Ways Banking Chatbots Could Improve the Customer Experience

In banking and finance, chatbots have the potential to improve the customer experience by allowing customers to check their account balances, transfer money, learn about interest rates, change their billing addresses, and more.

Artificial Intelligence for Digitizing Claims Processing - A Brief Overview

Artificial Intelligence for Digitizing Claims Processing – A Brief Overview

Many large insurers are finding ways to digitize parts of their business process in preparation for future projects involving machine learning. This is especially true in claims processing, which could become faster and less error-prone if claims adjusters did not have to search through large amounts of data or paper documents manually.

Top 3 Most Funded AI Startups in Insurance – An Overview

Top 3 Most Funded AI Companies in Insurance – An Overview

Several key insurance carriers began to experiment with AI in the last decade, including Progressive, All-State, and State Farm. Although not as large as the banking and retail industries, the AI vendor landscape in insurance is growing.

Natural Language Processing in Retail - Current Applications

Natural Language Processing in Retail – Current Applications

The retail and eCommerce sectors were among the first to adopt natural language processing (NLP) in the enterprise, particularly by way of chatbots and conversational interfaces. In this article, we cover three ways retailers can use NLP to automate business processes and offer the customer a better experience. We also give examples of AI vendors that offer this technology and describe their products. The NLP capabilities we discuss include:

AI in Mental Health and Well-being - Current Applications and Trends

AI in Mental Health and Well-being – Current Applications and Trends

There are numerous AI initiatives in progress across the healthcare industry; some of these are for mental health and well-being. In this article, we offer an overview of how AI is facilitating mental healthcare.

Conversational Interfaces as Weapons of Mass Engagement - 6 Banking Use-Cases

Conversational Interfaces as Weapons of Mass Engagement – 6 Banking Use-Cases

The thoughts and opinions expressed by the author of this piece and the interviewee, Maruf Hossain, are entirely their own and do not reflect the opinions, views, or stances of the companies at which they work.

Artificial Intelligence at HSBC - Internal Products and Investments

Artificial Intelligence at HSBC – 2 Use-Cases

HSBC Holdings is a multinational banking and financial services holding company and is ranked 99th on the Fortune 500 list. The bank has worked with multiple AI vendors and provided evidence of success that other banks may be able to study and take advantage of. In this article, we cover the bank’s work with two vendors in particular:

AI Startups for Auto Lending - 2 Well-funded Examples

AI Startups in Auto Lending – 2 Well-Funded Examples

The auto-lending industry stands to benefit from artificial intelligence in much the same way as insurance companies, particularly when it comes to underwriting and risk management. According to Deloitte, nearly $500 billion in new loans and leases are originated annually, and 86% of new car purchases rely on borrowed money. In this article, we discuss how AI startups aim to facilitate different processes within the auto-lending industry, looking to two well-funded startups as examples of what's possible in the space: