AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Robots in Retail: Examples of Real Industry Applications

Robots in Retail – Examples of Real Industry Applications

It’s no secret that e-tailer Amazon has an army of robots at its warehouses to fulfill orders; currently its robot detail is 45,000 strong. The company also wants to put a fleet of airborne drones into service for fast deliveries. The question that traditional retailers face is whether or not investing in robots to operate inside their stores can actually improve business and help them stay relevant with consumers.

Smartphone AI Trends - Comparisons of Apple, Samsung, and More

Smartphone AI Trends – Comparisons of Apple, Samsung, and More

Smartphone manufacturers are trend-setters for innovations in the mobile and consumer electronics space at large. The convenience and integral role of mobile technology in the everyday lives of consumers have contributed to the estimated 77 percent of Americans who own a smartphone. It's no wonder so many of the smartphone applications we use every day leverage artificial intelligence to improve the user experience.

hospitals using machine learning, including mayo clinic

How America’s 5 Top Hospitals are Using Machine Learning Today

Despite the massive venture investments going into healthcare AI applications, there's little evidence of hospitals using machine learning in real-world applications. We decided that this topic is worth covering in depth since any changes to the healthcare system directly impact business leaders in multiple facets such as employee insurance coverage or hospital administration policies.

Telecom Machine Learning Applications -

Telecom Machine Learning Applications – Comparing AT&T, Verizon, Comcast and More

As a business leader, you know the essential role of telecommunications in running a business. In the digital era, the telecom industry has shifted from basic phone and Internet service to a sector that is going high-tech and constantly evolving into a more mobile, wearable and automated environment.

Chatbot Comparison – Facebook, Microsoft, Amazon, and Google

Siri and Alexa have now become household names in America, Xiaoice has been an digital friend to million in China since 2014, and the term “chatbot” has been a buzzword for nearly two years.

AI in Banking – An Analysis of America’s 7 Top Banks

While tech giants tend to hog the limelight on the cutting-edge of technology, AI in banking and other financial sectors is showing signs of interest and adoption - even among the stodgy banking incumbents.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.