ai sector overviews Articles and Reports

Artificial intelligence “sector overview” reports are designed to help business leaders explore the possibilities and important AI trends across industries. Search our sector overview reports below:

Use Cases of AI for Customer Service - What's Working Now

Use Cases of AI for Customer Service – What’s Working Now

Artificial Intelligence is currently being deployed in customer service to both augment and replace human agents - with the primary goals of improving the customer experience and reducing human customer service costs. While the technology is not yet able to perform all the tasks a human customer service representative could, many consumer requests are very simple ask that sometimes be handled by current AI technologies without human input.

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AI in Fashion – Present and Future Applications

The global fashion industry is valued worldwide at an estimated $3 trillion and representing 2 percent of the global Gross Domestic Product. The World Bank categorizes apparel in the broader category of manufacturing which represented 15 percent of the global GDP in 2016. eCommerce has shifted the industry from strictly brick-and-mortar (and catalog) to a more mobile and social media-friendly space, which has opened up in applications of AI in fashion that may help to mold the future of the customer experience.

Use Cases of Recommendation Systems

Use Cases of Recommendation Systems in Business – Current Applications and Methods

An increasing number of online companies are utilizing recommendation systems to increase user interaction and enrich shopping potential. Use cases of recommendation systems have been expanding rapidly across many aspects of eCommerce and online media over the last 4-5 years, and we expect this trend to continue.

Smart City Artificial Intelligence Applications - Comparing

Smart City Artificial Intelligence Applications and Trends

Thanks to the relative ease with which local governments can now gather real time data, combined with the capabilities of artificial Intelligence, cities are realizing interesting new ways to run more efficiently and effectively.

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Machine Learning for Medical Diagnostics – 4 Current Applications

Medical diagnostics are a category of medical tests designed to detect infections, conditions and diseases. These medical diagnostics fall under the category of in vitro medical diagnostics (IVD) which be purchased by consumers or used in laboratory settings. Biological samples are isolated from the human body such as blood or tissue to provide results. Today, AI is playing an integral role in the evolution of the field of medical diagnostics.

Artificial Intelligence in Insurance 950×540

Artificial Intelligence in Insurance – Three Trends That Matter

Artificial intelligence is likely to affect the entire landscape of insurance as we know it. Change is here, more is coming. Today, the insurance market is dominated by massive national brands and legacy product lines that haven’t substantially evolved in decades. This kind of stagnations has historically suggested that it is an industry ripe to be disrupted- see the transportation industry and the raise of ride-share applications.