AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

7 Chatbot Use Cases That Actually Work 950×540 (1)

7 Chatbot Use Cases That Actually Work

Since Facebook Messenger, WhatsApp, Kik, Slack, and a growing number of bot-creation platforms came online, developers have been churning out chatbots across industries, with Facebook's most recent bot count at over 33,000. At a CRM technologies conference in 2011, Gartner predicted that 85 percent of customer engagement would be fielded without human intervention. Though a seeming natural fit for retail and purchasing-related decisions, it doesn't appear that chatbot technology will play favorites in the coming few years, with uses cases being promoted in finance, human resources, and even legal services.

Google Algorithm Disrupts Medical Field, Intel Launches Automated Driving Group, and More  - This Week in Artificial Intelligence 12-02-16

When Will Chatbots Reach Human Level Sophistication?

Episode Summary: What does the world look like when we can replicate human expertise in an assistant? Are we close to developing human-level chatbots that we can ask about law or medical conditions? We dive into this topic with Founder and CEO of exClone, Dr. Riza Berkan, whose personal assistant and chat-bot company is leveraging day-to-day human conversational templates in machine learning technology in order to better approach the tough task of replicating human expertise through a machine. Berkan talks about the edge layer of his company's “secret sauce”, and touches on the future applications of what might manifest in this field in 5 to 10 years in medical and other consumer applications.

Chatbots, Fraud Detection, Robotics in Industry (and More)  - This Week in Artificial Intelligence 11-04-16

Chatbots, Fraud Detection, Robotics in Industry (and More) – This Week in Artificial Intelligence 11-04-16

1 - Carnegie Mellon Receives $10 Million From K&L Gates To Study Ethical Issues Posed By Artificial Intelligence

Scaling Virtual Assistant Services for Enterprise

Scaling Virtual Assistant Services for Enterprise

Episode Summary: As Senior Director and World Wide Head of the Cognitive Innovation Group at Nuance Communications, Mark Hanson works on bringing Nuance lab innovations to business applications, with the guiding goals of  improving customer experience and business efficiency. In this episode, Hanson speaks about natural language processing (NLP) and virtual assistant services, where he believes this technology is headed in the future and where it's driving value now, and how companies are applying NLP in Silicon Valley and elsewhere.

Shopify's Kit - The AI Personal Marketing Assistant 1

Airbnb Machine Learning – How Data and Social Science Make it All Work

Expertise: Data science and economics

Brief Recognition: Elena Grewal leads a team of data scientists responsible for the user’s online and offline travel experience at Airbnb. Her team partners with the product team to understand and optimize all parts of the product, using experimentation and machine learning in a wide variety of contexts. Prior to Airbnb, Elena was a doctoral candidate in the Economics of Education program at the Stanford University School of Education. She received a B.A. in Ethics, Politics, and Economics, with distinction, from Yale University, and a Masters degree in Economics at Stanford University. She was also the recipient of the Stanford Interdisciplinary Graduate Fellowship.

The Future of Chatbots and Personal Assistants at Nuance's AI Lab 3

The Future of Chatbots and Personal Assistants at Nuance’s AI Lab

Episode Summary: This week's interview was recorded live at Nuance's Silicon Valley office with guest Charles Ortiz, director of the AI and Natural Language (NL) Processing Lab for Nuance Communications in Silicon Valley. In this episode, Ortiz speaks about what he sees as the most important developments in natural language processing (NLP) over the last few years, what advancements brought us to where we are today, and where progress might take NLP in the coming years ahead (both at Nuance and beyond).

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.