AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

How to Apply Machine Learning to Business Problems 4

Machine Learning Industry Predictions: Expert Consensus

In July of 2016, we sent out a series of survey questions to past guests who have been featured on the Emerj podcast, including academic researchers, founders, and executives who are experts in the machine learning domain. In this article, we focus on responses to the following question:

How to Apply Machine Learning to Business Problems

Five Year Trends in Medical AI Applications

Episode Summary: I remember reading an article in Scientific American years ago about a poster of a person looking in the direction people sitting in a school dining room, and that this poster would make people sitting in the dining room less likely to litter. This seems like an absurd example of holding people accountable for their actions, but as it turns out, there are a lot more serious consequences to ensuring behavior change through observation, and one area where this matters is medicine.
Today, there’s a major issue with people who don't adhere to their medical regimens, only to relapse or experience more serious symptoms later on. This week's guest, Cory Kidd, CEO of Catalia Health and known for his work at MIT on human-robotic interaction, is working to help solve this problem by developing a robot that adds some of that physical presence and accountability. This is likely one of many novel medical AI applications that we're likely to see roll out in healthcare over the next decade.

7 Chatbot Use Cases That Actually Work 950×540 (1)

7 Chatbot Use Cases That Actually Work

Since Facebook Messenger, WhatsApp, Kik, Slack, and a growing number of bot-creation platforms came online, developers have been churning out chatbots across industries, with Facebook's most recent bot count at over 33,000. At a CRM technologies conference in 2011, Gartner predicted that 85 percent of customer engagement would be fielded without human intervention. Though a seeming natural fit for retail and purchasing-related decisions, it doesn't appear that chatbot technology will play favorites in the coming few years, with uses cases being promoted in finance, human resources, and even legal services.

Google Algorithm Disrupts Medical Field, Intel Launches Automated Driving Group, and More  - This Week in Artificial Intelligence 12-02-16

When Will Chatbots Reach Human Level Sophistication?

Episode Summary: What does the world look like when we can replicate human expertise in an assistant? Are we close to developing human-level chatbots that we can ask about law or medical conditions? We dive into this topic with Founder and CEO of exClone, Dr. Riza Berkan, whose personal assistant and chat-bot company is leveraging day-to-day human conversational templates in machine learning technology in order to better approach the tough task of replicating human expertise through a machine. Berkan talks about the edge layer of his company's “secret sauce”, and touches on the future applications of what might manifest in this field in 5 to 10 years in medical and other consumer applications.

Chatbots, Fraud Detection, Robotics in Industry (and More)  - This Week in Artificial Intelligence 11-04-16

Chatbots, Fraud Detection, Robotics in Industry (and More) – This Week in Artificial Intelligence 11-04-16

1 - Carnegie Mellon Receives $10 Million From K&L Gates To Study Ethical Issues Posed By Artificial Intelligence

Scaling Virtual Assistant Services for Enterprise

Scaling Virtual Assistant Services for Enterprise

Episode Summary: As Senior Director and World Wide Head of the Cognitive Innovation Group at Nuance Communications, Mark Hanson works on bringing Nuance lab innovations to business applications, with the guiding goals of  improving customer experience and business efficiency. In this episode, Hanson speaks about natural language processing (NLP) and virtual assistant services, where he believes this technology is headed in the future and where it's driving value now, and how companies are applying NLP in Silicon Valley and elsewhere.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.