AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Chatbots, Fraud Detection, Robotics in Industry (and More)  - This Week in Artificial Intelligence 11-04-16

Chatbots, Fraud Detection, Robotics in Industry (and More) – This Week in Artificial Intelligence 11-04-16

1 - Carnegie Mellon Receives $10 Million From K&L Gates To Study Ethical Issues Posed By Artificial Intelligence

Scaling Virtual Assistant Services for Enterprise

Scaling Virtual Assistant Services for Enterprise

Episode Summary: As Senior Director and World Wide Head of the Cognitive Innovation Group at Nuance Communications, Mark Hanson works on bringing Nuance lab innovations to business applications, with the guiding goals of  improving customer experience and business efficiency. In this episode, Hanson speaks about natural language processing (NLP) and virtual assistant services, where he believes this technology is headed in the future and where it's driving value now, and how companies are applying NLP in Silicon Valley and elsewhere.

Shopify's Kit - The AI Personal Marketing Assistant 1

Airbnb Machine Learning – How Data and Social Science Make it All Work

Expertise: Data science and economics

Brief Recognition: Elena Grewal leads a team of data scientists responsible for the user’s online and offline travel experience at Airbnb. Her team partners with the product team to understand and optimize all parts of the product, using experimentation and machine learning in a wide variety of contexts. Prior to Airbnb, Elena was a doctoral candidate in the Economics of Education program at the Stanford University School of Education. She received a B.A. in Ethics, Politics, and Economics, with distinction, from Yale University, and a Masters degree in Economics at Stanford University. She was also the recipient of the Stanford Interdisciplinary Graduate Fellowship.

The Future of Chatbots and Personal Assistants at Nuance's AI Lab 3

The Future of Chatbots and Personal Assistants at Nuance’s AI Lab

Episode Summary: This week's interview was recorded live at Nuance's Silicon Valley office with guest Charles Ortiz, director of the AI and Natural Language (NL) Processing Lab for Nuance Communications in Silicon Valley. In this episode, Ortiz speaks about what he sees as the most important developments in natural language processing (NLP) over the last few years, what advancements brought us to where we are today, and where progress might take NLP in the coming years ahead (both at Nuance and beyond).

Matteo Berlucchi: Your.MD on the Future of AI in Medicine

Matteo Berlucchi: Your.MD on the Future of AI in Medicine

Episode Summary: In this episode, we speak with Dr. Matteo Berlucchi, the founder of Your.MD, which uses artificial intelligence to create one of the first personal health assistant platforms in 70+ countries. Berlucchi talks about the challenges in making an AI do what you want, specifically helping people self diagnose and seek proper treatment. He discusses the multiple approaches to AI that are blended together in order to yield optimal results, and touches on the sometimes stark differences between what AI can do in the lab versus the functional application for tens of thousands of people. If you're interested in the diverse applications of AI and the challenges in running a startup, Dr. Berlucchi's makes for an interesting episode.

Machine Learning in Finance – Present and Future Applications

Machine learning has had fruitful applications in finance well before the advent of mobile banking apps, proficient chatbots, or search engines. Given the high volume, accurate historical records, and quantitative nature of the finance world, few industries are better suited for artificial intelligence. There are more uses cases of machine learning in finance than ever before, a trend perpetuated by more accessible computing power and more accessible machine learning tools (such as Google's Tensorflow).

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.