AI Articles and Analysis about Customer service

Episode summary: In this episode of AI in Industry, we speak with Andy Terrel, the Chief Data Scientist at REX - Real Estate Exchange Inc., about how AI is being used in the real estate sector today.

Developments in artificial intelligence have had global banks recently integrate online chatbots into their websites and mobile apps. Smaller, newer banks are following this example. The gaining popularity of chatbots could be considered surprising for an industry that handles other people’s wealth and perceives security as top priority.

Just as chatbots are being created for consumers in the hospitality and fast-food industries, technology companies are also serving those restaurants that wish to take advantage of this emerging technology to better their customer service and maximize their productivity—and profitability.

This article is based on a presentation originally given by Daniel Faggella, CEO & Founder at Emerj (formerly TechEmergence) to a group of real estate executives at a Grupo4s "Future of Real Estate" event in San Francisco, in March of 2018.

According to the World Health Organization (WHO), the array of mental disorders include depression, bipolar affective disorder, schizophrenia and other psychoses, dementia, intellectual disabilities and developmental disorders including autism.

Hearing loss is a condition affecting an estimated 48 million individuals in the U.S. While the degree of severity may vary across age groups, the Hearing Loss Association of America reports that hearing loss ranks third after arthritis and heart disease among the most common physical ailments.

Episode Summary: Over the last couple of years there has been a definite but small shift from mobile as the primary interface focus for businesses to voice. With home assistant devices like the Amazon Echo and the Google Home becoming more commonplace, we aim to focus on how voice based AI applications are being used by businesses today and what this adoption will look like in the future.  

Episode summary: In this week’s episode we focus on AI application in the customer service business function, - specifically in the context of call centers. We speak with Ali Azarbayejani, CTO of Cogito based in the Boston area, which works on coaching and providing feedback for call center agents in real time.