AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Facebook's M Assistant and the Race for an Offer You Can't Refuse

Facebook’s M Assistant and the Race for an Offer You Can’t Refuse

Facebook's entry into the personal assistant game with it's "M" assistant is actually an interesting view to Facebook's big bet on the future of consumer AI.