AI Articles and Reports about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Unseen Ways AI is Making the World a Better Place

Unseen Ways AI is Making the World a Better Place

Despite what the media tends to depict, artificial intelligence is being put to better use than winning video games and board games. In fact, two of the world’s leading tech giants have begun using AI to help the blind perceive the world in helpful new ways.

AT&T uses machine learning

How AT&T Uses Machine Learning to Better Serve Customers

Episode Summary: We’ve featured a number of artificial intelligence researchers on the show, but today we switch gears and dive into the business side of the industry. In this episode, Dr. Mazin Gilbert (who earned his PhD in Engineering) breaks down AT&T’s efforts to make more intelligent systems large-scale. How do they train their network to route traffic through the right nodes on holidays, when certain areas of traffic are overloaded? How can a system know, based on signals from hardware, which pieces might be going bad and need replacing and send out a message to alert the company? Making a network ‘aware’ is a large challenge, but Mazin gives an insider’s perspective as to how AT&T uses machine learning technologies in order to remain profitable.

Facebook's M Assistant and the Race for an Offer You Can't Refuse

Facebook’s M Assistant and the Race for an Offer You Can’t Refuse

Facebook's entry into the personal assistant game with it's "M" assistant is actually an interesting view to Facebook's big bet on the future of consumer AI.