AI Articles and Analysis about Customer service

Episode Summary: Over the last couple of years there has been a definite but small shift from mobile as the primary interface focus for businesses to voice. With home assistant devices like the Amazon Echo and the Google Home becoming more commonplace, we aim to focus on how voice based AI applications are being used by businesses today and what this adoption will look like in the future.  

Episode summary: In this week’s episode we focus on AI application in the customer service business function, - specifically in the context of call centers. We speak with Ali Azarbayejani, CTO of Cogito based in the Boston area, which works on coaching and providing feedback for call center agents in real time.

Dermatology is defined as a branch of medicine primarily focused on the evaluation and treatment of skin disorders, including hair and nails. Market research firm BCC Research projects that the global market for skin disease treatment technologies will reach $20.4 billion in 2020. Based on $17.1 billion in market revenue in 2015, this anticipated increase represents a five-year compound annual growth rate (CAGR) of 3.6 percent.

Global spending on utility customer information systems (CISs) and analytics is expected to total nearly $37 billion from 2014 to 2023, according to a report from Navigant Research. Some of the top utilities companies in the United States have been using predictive analytics to enhance operations, cut costs and improve customers’ experience.

Chatbots are gradually being adopted into the healthcare industry and are generally in the early phases of implementation. Market research firm Grand View Research estimates that the global chatbot market will reach $1.23 billion by 2025. This projected growth reflects a compounded annual growth rate (CAGR) of 24.3 percent.

This year has been marked by an increase in artificial intelligence interest from new business sectors. Just one years ago, we hardly had any visitors or subscribers from the food services sector - and this year we have a strong interest from food processing and food services leaders, which has come as a surprise.

A 2017 Tractica report on the natural language processing (NLP) market estimates the total NLP software, hardware, and services market opportunity to be around $22.3 billion by 2025. The report also forecasts that NLP software solutions leveraging AI will see a market growth from $136 million in 2016 to $5.4 billion by 2025.

The Indian telecom sector has been going through consolidation phase with the major players vying for the lucrative data services market, which is estimated to be worth 950 billion rupees by 2020, growing at a compounded annual rate of 21 percent, as per a report from Business Line. Bharti Airtel has consolidated its position as the No. 1 player with its acquisition of Tata Teleservices’ mobile business and Vodafone’s acquisition of Idea will really change the pecking order, the report suggested.