AI Articles and Analysis about Customer service

Introduction: There’s a lot of hype out there about conversational AI. Although according to our guest, we’re nowhere near the day when AI can generate accurate conversations for the average business to integrate into their customer service, chatbots still have practical applications. In this episode, we interview the head of research at Digital Genius, Yoram Bachrach. Yoram succinctly outlines the current applications of chatbots—what they can and can’t do—and details how business can best prepare to automate their customer service.

Episode Summary: In this episode, discover how chatbots and conversational agents can provide you an advantage in the realms of customer support, product, support, lead engagement, and more, and learn the theory behind creating useful chatbots you can use in your own business.

Food processing is one of the major manufacturing sectors in the United States. According to the United States Department of Agriculture, 16 percent of the value of shipments from all U.S. manufacturing plants comes from food processing plants. These plants employ around 1.5 million workers in this country.

The U.S. commercial airline system is an economic engine which generated an estimated $168.2 billion in operating revenue in 2016. Ticket fares represented 74.5 percent of operating revenue or $125.2 billion. In 2016, the overall category of transportation represented approximately 2.7 percent of the national GDP.

Natural language processing has gained more and more attention with the raise of (or rather, the "fad" of) chatbots. Despite the flurry of press releases from companies about their conversational agents (only a few of which seem to be delivering real business value), few business leaders understand the value of NLP for customer service, sales enablement, or eCommerce.

The food service industry is an economic staple generating billions of dollars in annual revenue and representing 2.1 percent of the U.S. GDP in 2016. Technology has made on-demand food ordering possible and the industry is pivoting towards more innovative approaches to meet and exceed customer expectations. As a result, artificial intelligence applications are steadily making their way into the food service industry.

eCommerce is a bustling segment of the retail industry representing an estimated $102.7 billion or 8.3 percent of total U.S. retail sales in 2016. Total retail trade was approximated at 5.9 percent of the national GDP in 2016. As digital transactions become the standard method of purchasing goods and services, leading eCommerce firms are exploring how AI can enhance brand competitiveness and customer loyalty.

The insurance industry is a competitive sector representing an estimated $507 billion or 2.7 percent of the US Gross Domestic Product. As customers become increasingly selective about tailoring their insurance purchases to their unique needs, leading insurers are exploring how machine learning (ML) can improve business operations and customer satisfaction.