AI Sector Overviews Articles and Reports
Artificial intelligence “sector overview” reports are designed to help business leaders explore the possibilities and important AI trends across industries. Search our sector overview reports below:
IBM estimates that 265 billion customer support tickets and calls are made globally every year, resulting in $1.3 trillion in customer service costs. IBM also referenced a Chatbots Magazine figure purporting that implementing customer service AI solutions, such as chatbots, into service workflows can reduce a business’ spend on customer service by 30 percent.
By implementing an immersive virtual-reality environment, some AI applications claim it is possible to test products or retail ideas that have not been brought to on the market, putting them on a virtual shelf to study consumer reactions and behavior to real-time merchandising.
According to the Consumer Financial Protection Bureau, Americans filed more grievances about debt collections than about any other financial incident. Of the 316,810 complaints received by the CFPB about debt collection in 2017, the most common was, “Continued attempts to collect debt not owed,” which was cited by 39 percent of grievance filers.
Today, two highly discussed disruptive technologies are artificial intelligence and blockchain. In this piece, we aim to highlight projects where AI and blockchain might be used together to support the B2B environment.
AI is finding itself in the physical retail space by way of augmented reality, or AR. Research and Markets estimated the size of the AR in retail market around $1.155 billion in 2018. As of now, numerous companies claim to provide AR support to shopper experiences in a variety of industries, including automotive and fashion.
According to the US Government Accountability Office, the Federal Bureau of Investigation’s database contains over 30 million mugshots of criminals and ID card images from 16 states. This is just one of many law enforcement databases which also contain further identity information, including fingerprints and text data.
According to a Deloitte study, 90 percent of worldwide retail sales are still done in physical stores. To compete with the convenience and endless aisle assortment offered online, this research suggests that meaningful customer experiences and brand engagement is crucial.
According to the Automated Imaging Association (AIA), machine vision is a combination of hardware like cameras, image sensors, and image processing software that can help automate applications like inspection and analysis by allowing machines (such as robots) to ‘see’ their surroundings.