AI Articles and Analysis about Process automation

The applications of natural language processing (NLP) have been increasing as more companies find uses for their text data. This includes insurance companies with large stores of data from claims and customer support tickets.

Although AI has broader applications in the travel and tourism industry, facial recognition kiosks at airports have been one of the most prominent applications in the public discussion about AI. Their promise: to increase security and potentially speed up passenger boarding.

The conversation surrounding machine vision can sometimes feel dominated by facial recognition, especially for banking. Banks are necessarily concerned with security and customer service, so it follows that facial recognition, which could help with both, would prove of interest to them. 

The insurance sector is highly competitive, and there seems to be a consensus among experts that customers in the industry favor insurance products that are tailored to their unique needs. Large insurance firms could deliver personalized customer experiences and improve their operational efficiency by adopting AI.

There are many Indian startups claiming to develop artificial intelligence software to help the healthcare industry. However, their websites are filled with marketing terms and hype that could lead one to believe a company leverages AI when it does not. In sectors with a booming landscape of startups, we caution readers to take a closer look at each company before considering any of their solutions.

Episode Summary: Sales is a big part of any sort of B2B firm. We speak this week with Micha Breakstone, co-founder of Chorus.ai. He holds a PhD in Cognitive Sciences from the Hebrew University in Jerusalem, and prior to starting his own company, he studied for a few years at MIT and was working on natural language processing at Intel.

Artificial Intelligence has many applications in marketing and advertising. However, it may prove useful in the near-term future for businesses to start looking into AI solutions for after they generate a lead. AI already has applications for converting leads into paying customers and making progress on various steps in the sales process overall.

Episode Summary: Close to a year ago, we had an interview here on the AI in Industry podcast with Jeremy Barnes of Element AI. We visited their headquarters in Montreal, and we'd interviewed Yoshua Bengio a couple years before that.