AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Facebook's M Assistant and the Race for an Offer You Can't Refuse
Customer service
Media

Facebook’s M Assistant and the Race for an Offer You Can’t Refuse

Facebook's entry into the personal assistant game with it's "M" assistant is actually an interesting view to Facebook's big bet on the future of consumer AI.

Calling Siri Names? You’re Not Alone - A Closer Look at Misuse of AI Agents
Customer service

Calling Siri Names? You’re Not Alone – A Closer Look at Misuse of AI Agents

Episode Summary: After receiving her PhD in Computer Science from the University of New York in 2002, Dr. Sheryl Brahnam's research interests steered her toward studying human abuse and misuse with computers, specifically conversational agents such as Siri, phone-based auto agent systems, and even chat support. Her research yields questions in relative new territory: Are AI prone to receiving misuse?; why do people misuse these agents in ways that they would not treat a human?; and, what types of regulations will we need as AI improves and becomes more intelligent?