AI Articles and Analysis about Customer service
Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.
Episode Summary: After receiving her PhD in Computer Science from the University of New York in 2002, Dr. Sheryl Brahnam's research interests steered her toward studying human abuse and misuse with computers, specifically conversational agents such as Siri, phone-based auto agent systems, and even chat support. Her research yields questions in relative new territory: Are AI prone to receiving misuse?; why do people misuse these agents in ways that they would not treat a human?; and, what types of regulations will we need as AI improves and becomes more intelligent?