AI Articles and Analysis about Customer service

The following article about artificial intelligence for UX has been written by Paul Daugherty, Chief Technology and Innovation Officer at Accenture. Accenture is a Fortune 500 consulting and services firm with nearly 400,000 global employees. Editing and quotes added by the Emerj team. For information about our contributed material and publishing arrangements with brands, please visit our partnerships page.

The North American sports industry is a cultural and economic staple generating billions of dollars in revenue each year. Spectator sports fall under the broader category of arts, entertainment, and recreation, representing 1.1 percent of the GDP in 2016. Artificial intelligence in sports may have been rare just five years ago - but now AI and machine vision are making their way into a number of sports industry applications, from chatbots to computer vision and beyond.

Oil remains one of the most highly valued commodities in the energy sector. Estimates of total energy investment in 2016 tip the scale at approximately $1.7 trillion which represents 2.2 percent of the global GDP. However, as concerns over the environmental impact of energy production and consumption persist, oil and gas companies are actively seeking innovative approaches to achieving their business goals while reducing environmental impact.

Artificial Intelligence is currently being deployed in customer service to both augment and replace human agents - with the primary goals of improving the customer experience and reducing human customer service costs. While the technology is not yet able to perform all the tasks a human customer service representative could, many consumer requests are very simple ask that sometimes be handled by current AI technologies without human input.

The global fashion industry is valued worldwide at an estimated $3 trillion and representing 2 percent of the global Gross Domestic Product. The World Bank categorizes apparel in the broader category of manufacturing which represented 15 percent of the global GDP in 2016. eCommerce has shifted the industry from strictly brick-and-mortar (and catalog) to a more mobile and social media-friendly space, which has opened up in applications of AI in fashion that may help to mold the future of the customer experience.

Artificial intelligence is likely to affect the entire landscape of insurance as we know it. Change is here, more is coming. Today, the insurance market is dominated by massive national brands and legacy product lines that haven’t substantially evolved in decades. This kind of stagnation has historically suggested that it is an industry ripe to be disrupted.

It’s no secret that e-tailer Amazon has an army of robots at its warehouses to fulfill orders; currently its robot detail is 45,000 strong. The company also wants to put a fleet of airborne drones into service for fast deliveries. The question that traditional retailers face is whether or not investing in robots to operate inside their stores can actually improve business and help them stay relevant with consumers.

Smartphone manufacturers are trend-setters for innovations in the mobile and consumer electronics space at large. The convenience and integral role of mobile technology in the everyday lives of consumers have contributed to the estimated 77 percent of Americans who own a smartphone. It's no wonder so many of the smartphone applications we use every day leverage artificial intelligence to improve the user experience.