AI Articles and Analysis in Finance

Explore articles and analysis related to artificial intelligence in finance, including coverage of banking, insurance, fintech, and more.

AI for Customer Experience in Banking – Critical Trends and Challenges

AI for the Customer Experience in Banking – Critical Trends and Challenges

Since the advent of online banking services, customers have had several different ways of communicating with their banks. Banks need to monitor all of these incoming customer requests and respond to them in the most efficient way possible. Further, each of the various channels of communication represents a valuable way to segment customers to not only improve how they perceive a bank’s brand but also to market banking products to them better.

The State of IoT in Insurance – Automotive, Home, and Health

The State of IoT in Insurance – Automotive, Home, and Health

Insurers are looking to leverage all of the digital customer data that is now available to them, including one new data source that some of the largest insurance enterprises claim are actively collecting: real-time data streams from the Internet of Things (IoT).

AI for Identity Theft Protection in Banking – With Charts and Graphs

AI for Identity Theft Protection in Banking – With Charts and Graphs

Identity fraud was the number one method of fraud that affected businesses globally according to The Communications Fraud Control Association's (CFCA) Fraud Loss Survey.

The Chatbot Landscape – 20 Chatbot Applications Across Industry Sectors

The Chatbot Landscape – 20 Chatbot Applications Across Industries

Chatbots are one of the most talked-about uses of natural language processing (NLP) software in business. Some of the most common application areas for chatbots include customer service, healthcare, and financial advisory.

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The State of RPA in Banking – With Charts and Graphs

Robotic Process Automation (RPA) is a rule-based software solution that automates repetitive tasks without any self-learning capabilities. It is not inherently artificial intelligence. RPA vendors now offer AI-tools as add-ons to their automation platforms. This includes RPA applications in banking where some form of AI, such as computer vision or natural language processing, is a part of the automation workflow.

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AI for Cybersecurity in Insurance – Current Applications

The insurance industry is responsible for a multitude of sensitive financial data concerning both its customer base and staff. Any breach to an insurance company's CRM or other claims database could compromise the personal data of multiple people at once, which puts the company at risk as well.

AI for Cybersecurity in Banking - Where Banks Are Investing Today

AI for Cybersecurity in Banking – Where Banks Are Investing Today

Hackers are cyberattackers are using more sophisticated methods to break into digital networks; they themselves have also started employing artificial intelligence techniques to bypass detection systems.

AI for Auto Lending - Improving Deal Flow and Risk Reduction with Data

AI for Auto Lending – Improving Deal Flow and Risk Reduction with Data

Ten years into the longest economic expansion on record, auto lenders are looking for ways to leverage new opportunities for growth and risk reduction.

Finance

Explore articles and analysis related to artificial intelligence in finance, including coverage of banking, insurance, fintech, and more.