AI Articles and Analysis about Customer service

Siri and Alexa have now become household names in America, Xiaoice has been an digital friend to million in China since 2014, and the term “chatbot” has been a buzzword for nearly two years.

While tech giants tend to hog the limelight on the cutting-edge of technology, AI in banking and other facets of the financial sector is showing signs of interest and adoption even among the banking incumbents.

Episode Summary: If there's any industry ripe for disruption by AI and ML applications, it's healthcare. This week, we speak with Eleven Two Capital's Founder and Managing Partner Shelley Zhuang, whose investment focus (among other spaces) is on innovative healthcare services and applications. In addition to discussing how AI and ML is helping propel genomics, diagnostics, therapeutic treatment, and other innovations into a new paradigm, she touches on what the healthcare space might look like in the next 10 years. For healthcare startups looking to break into the healthcare market, Zhuang doesn't pretend to have simple answers; however, she identifies commonalities among smart companies that have prepared early for meeting regulatory and other industry considerations. This interview was recorded live in San Francisco at Re-Work's Machine Intelligence in Autonomous Vehicles Summit in March 2017.

Artificial intelligence in retail is being applied in new ways across the entire product and service cycle—from assembly to post-sale customer service interactions, but retail players need answers to important questions:

Episode Summary: In some ways, investors in AI have to do a lot of what we do at Emerj, which is sort through marketing fluff and determine what's actually working and what's more of a pipe dream, as well as what's coming up in the next five years that seems inevitable and what's more likely to flop. In this episode we're joined by Li Jiang, a venture capitalist with GSV Capital whom I was connected with through BootstrapLabs. This week, Jiang speaks about the current areas of AI that he sees driving business process automations, as well as what technologies he believes will make a long-term impact in terms of automation. His insights on where AI automations are generating cost savings and increased efficiency, as well as what roles might be completely replaced or significantly augmented by AI, are useful nuggets for companies who are thinking through some of their own business processes and are eager to identify low-hanging fruit.

When businesses make investments in new technologies, they usually do so with the intention of  creating value for customers and stakeholders and making smart long-term investments. This is not always an easy thing to do when implementing cutting-edge technologies like artificial intelligence (AI) and machine learning. Business intelligence case studies that show how these technologies have been leveraged with results are still scarce, and many companies wonder where to apply machine learning first (a question at the core of one of Emerj's most recent expert consensuses.)
Artificial intelligence and machine learning have certainly increased in capability over the past few years. Predictive analytics can help glean meaningful business insights using both sensor-based and structured data, as well as unstructured data, like unlabeled text and video, for mining customer sentiment. In the last few years, a shift toward "cognitive cloud" analytics has also increased data access, allowing for advances in real-time learning and reduced company costs. This recent shift has made an array of advanced analytics and AI-powered business intelligence services more accessible to mid-sized and small companies.
In this article, we provide five case studies that illustrate how AI and machine learning technologies are being used across industries to help drive more intelligent business decisions. While not meant to be exhaustive, the examples offer a taste for how real companies are reaping real benefits from technologies like advanced analytics and intelligent image recognition.

The following article has been written by Luigi Congedo, principal at BootstrapLabs. BootstrapLabs is an AI-focused VC firm in San Francisco. Editing and quotes added by the Emerj team.For information about our contributed material and publishing arrangements with brands, please visit our partnerships page.

Executives worry about their businesses.

They often have to navigate, with limited resources, a stormy market made of customers, competitors, and regulators, and the interactions between all these actors make finding answers to business questions a complex process.