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Prudential Financial, Inc., is an American Fortune Global 500 and Fortune 500 company headquartered in Newark, New Jersey. Prudential provides a wide range of products and services, including insurance, retirement planning, and investment management, to both retail and institutional customers across the US and over 40 other countries. In 2023, Prudential reported significant financial performance,…
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In the insurance sector, integrating AI can significantly enhance customer experience by leveraging advanced technologies similar to those in contact centers. In a recent episode of the 'AI in Business' podcast with Emerj, Jason Aubee, Senior Vice President of Sales and head of North American Revenue at TechSee, highlighted that traditional contact centers face a…
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The "buy versus build" debate is central to digital transformation, particularly in AI adoption, and hinges on an organization's unique goals and industry context. Shifts in technology, driven by advancements in cloud computing, market consolidation, and integration, are reshaping this decision-making process. Research from Deloitte and nCino highlights how cloud-based solutions like SaaS, PaaS, and…
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