AI Case Studies Articles and Reports

Explore in-depth case studies of real artificial intelligence applications in business, including applications in marketing, finance, security, and other sectors.

Unifying AI Initiatives and Focusing on Impact

One of Australasia’s Largest Banks Unifies Their AI Efforts

The following is a case study for Emerj's AI Opportunity Landscape research. To learn more about how we help companies develop winning AI strategies and identify the highest-ROI applications, watch the two-minute video summary of our AI Opportunity Landscape research.
The bank had many scattered AI projects, but struggled with:

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Online Education Company Improves Customer Support with Autosuggestion of Macros

Technology Provider: DigitalGenius is an artificial intelligence solutions provider for customer service operations.

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Automotive Repair Equipment OEM uses AI to Monetize Repair Service Data

Tech Provider: Predii - a company which specializes in building AI platforms designed for repair and maintenance services in the industrial equipment and automotive sector

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The Department of Homeland Security Uses AI-Enhanced Entity Resolution for its Global Travel Assessment System (GTAS)

Tech Provider: TAMR - a company that automates the organization of a company’s enterprise-wide data through a machine learning-driven plus human-guided solution

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Smart Home Services Provider Automates Report Creation with AI and Customer Data

Technology Provider: Automated Insights is a provider of natural language generation platform, Wordsmith, that converts big data into narratives or summary understandable by humans

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User Engagement Company Improves Lead Quality Using Predictive Analytics

Technology Provider: Ignite Technologies (which acquired Infer, a Mountain View, CA-based marketing optimization and machine learning company).

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Smart Home Services Provider Uses Natural Language Generation to Create Highly Personalized Website Copy

Technology Provider: Automated Insights is a provider of a natural language generation platform, Wordsmith, that converts big data into narratives or summaries understandable by humans.

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Microsoft Gets the Pulse of Customer Sentiment with Natural Language Processing

Tech Provider: Lexalytics - A natural language processing and text analytics software and service provider.
Client Company: Microsoft - A multinational technology company which develops, licenses, sells and supports software, hardware, and services.
Industry: Consumer goods
Function: Business intelligence and analytics, Process automation
Tech Provider Contact Person: Charles Le Gros