Chatbots are one of the most talked-about uses of natural language processing (NLP) software in business. Some of the most common application areas for chatbots include customer service, healthcare, and financial advisory.
Daniel Faggella, CEO and founder at Emerj, kicked off the Technology Association of Georgia's first major event on AI Ethics in May 2019. While he could not be physically present at the event, Daniel addressed the audience through a short video on AI ethics.
This week we speak with David Carmona, General Manager of AI at Microsoft. Carmona discusses how redefining a business process is a very different kind of AI adoption project than working on something that is horizontal.
Robotic Process Automation (RPA) is a rule-based software solution that automates repetitive tasks without any self-learning capabilities. It is not inherently artificial intelligence. RPA vendors now offer AI-tools as add-ons to their automation platforms. This includes RPA applications in banking where some form of AI, such as computer vision or natural language processing, is a part of the automation workflow.
The insurance industry is responsible for a multitude of sensitive financial data concerning both its customer base and staff. Any breach to an insurance company's CRM or other claims database could compromise the personal data of multiple people at once, which puts the company at risk as well.
McKesson is a large pharmaceutical distributor that delivers health information technology, medical tools and supplies, and care management tools and software to healthcare providers in the United States. The company has been working to incorporate artificial intelligence solutions internally since 2012, but in more recent years they have adopted a few important automation tools.