AI Articles and Analysis about Customer analytics

Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics.

Overcoming Cultural and Technological Hurdles for AI Integration in Life Sciences-1-min

Overcoming Cultural and Technological Hurdles for AI Integration in Life Sciences – with Daniel Ferrante of Deloitte

Far beyond surface-level 'chatbot' software, and other customer-facing support systems, the same generative AI (GenAI) capabilities having direct impacts across language workflows in front-office tasks in financial and legal services is also having a direct impact on how research teams in the life sciences space are targeting solutions for rare diseases and novel treatments. 

Driving Patient Access and Decreasing Tech Debt in Healthcare with AI-1-min

Driving Patient Access and Decreasing Tech Debt in Healthcare with AI – with Aaron Chamberlain of Intermountain Health

Headquartered in Salt Lake City, Utah, Intermountain Health is a not-for-profit healthcare system comprised of 385 clinics and 33 hospitals dedicated to creating healthier communities and helping patients thrive. Intermountain Health merged with SCL Health in 2022 and now employs more than 58,000 people. They serve patients in Kansas, Colorado, Utah, Nevada, Wyoming, Idaho, and Montana.

Multichannel Customer Journeys in Financial Services-1

Multichannel Customer Journeys in Financial Services – with Anuj Maniar of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Artificial Intelligence at Northwestern Mutual@1x-min

Artificial Intelligence at Northwestern Mutual

Northwestern Mutual is an insurance and financial planning firm operating in the USA. The company reported nearly $35 billion in revenue and a surplus of over $37 billion in 2022. It also surpassed five million clients across its product lines, including life insurance, disability insurance, long-term care insurance, annuities, and wealth management. 

Solving Insurance Inefficiencies with AI – v.1-1

Solving Insurance Inefficiencies with AI – with Sandee Suhrada and Karl Hersch of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

AI for Insurance, Insurance for AI – with Edosa Odaro of Tawuniya@1x-min

AI for Insurance, Insurance for AI – With Edosa Odaro of Tawuniya

AI and machine learning are propelling the insurance sector forward – willingly or unwillingly – while offering organizations the ability to make substantial improvements. The technologies can help to enhance customer service, claims processing, fraud detection, and much more. They also potentially transform underwriting, risk assessment, and personalized pricing.

AI Opportunities for
Life Sciences R&D-1

AI Opportunities for Life Sciences R&D – with Andrew Bolt of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Claims and Underwriting Trends in Personalized Insurance with AI – v.1-1

Claims and Underwriting Trends in Personalized Insurance with AI – with Kelly Cusick and Michael Cline of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Customer analytics

Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics.