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The advent of machine learning in finance ushered in a keen interest in using AI to automate processes from fraud detection to customer service. While some use-cases aren’t nearly as established as others, our research leads us to believe that in the coming five years, banks will continue to invest in machine learning for risk-related processes, including underwriting.
Automated loan processing and underwriting is not a new concept in the banking and financial services industry. Lenders have consistently faced pressure to reduce the costs and time associated with internal loans processing and turnaround.
Insurers are looking to leverage all of the digital customer data that is now available to them, including one new data source that some of the largest insurance enterprises claim are actively collecting: real-time data streams from the Internet of Things (IoT).
In 2018, James Kobielus wrote an article on the AI market’s shift to workload-optimized hardware platforms, in which he proposed:
Workload-optimized hardware/software platforms will find a clear niche for on-premises deployment in enterprises’ AI development shops. Before long, no enterprise data lake will be complete without pre-optimized platforms for one or more of the core AI workloads: data ingest and preparation, data modeling and training, and data deployment and operationalization.
We are seeing Kobielus’ words come true. In the past year, nearly 100 companies have announced some sort of AI-optimized IP, chip, or system optimized, primarily for inferencing workloads but also for training. Hyperscalers like Facebook, Amazon, and Google are increasingly talking publicly about "full-stack" optimization of AI, from silicon, through algorithms, up to the application layer.
The financial services sector has been one of the early adopters of data science and AI technologies. That said, financial firms that have engaged in AI projects will have realized that they require a deep understanding of data management and skilled data science professionals to solve these complex problems.