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As AI automation (aka, “intelligent automation,” or IA) in financial services quickly becomes mainstream, it attracts increased stakeholder interest as firms explore the possibility of unlocking value via increased efficiency, cost reduction, and enhanced predictive capabilities.
Our AI Opportunity Landscape research clearly demonstrates how chatbots are relatively over-hyped in the marketplace, and most buyers drastically overestimate their effectiveness as a result. Some of our press releases about the bloviated claims about chatbot deployments have ruffled the feathers of conversational interface vendors.