Trending AI in Banking Context
Several high-profile banks are leveraging anomaly detection solutions for fraud and anti-money laundering. While some banks and AI firms provide information on how their solution works or how their chosen solution worked for them, it can be hard to determine which ones are successful today.
Many financial institutions are experimenting with chatbots both for general customer service and for offering new and better financial services to their customers. In addition to banks and insurance companies, other types of financial services companies can benefit from this type of application as well. Financial customers can now check the status of their loan applications and stock portfolios and request refunds using AI-powered conversational interfaces.
The financial sector was one of the first to start experimenting with machine learning applications for a variety of use-cases. In 2019, banks and other lenders are looking to machine learning as a way to win market share and stay competitive in a changing landscape, one in which people are no longer exclusively going to banks to handle all of their banking needs.
Four months ago we launched our AI in Banking podcast where we covered some of the most critical topics related to AI adoption and implementation in banks and financial institutions each month. Our series was based on interviews with AI industry experts, many of whom also shared their valuable insights during our first comprehensive banking research project, the AI Vendor Scorecard and Capability Map.