Jean Olivier

Jean Olivier writes on AI applications in finance, insurance, and healthcare for Emerj.com. With a background in visual communication and a postgraduate qualification in marketing management, he brings experience from the medical and insurance fields to the table as well. Based in Cape Town, South Africa, Jean combines industry insights with AI expertise for clear, impactful content.

Articles by Jean

5 articles
Making the Move to Saas in Financial Services-1x-2-min

Use Cases in Driving Automotive Efficiencies with Tire Data Collection – with Chris Helsel of Goodyear

Autonomous vehicles encounter high expectations regarding safety and operational consistency across diverse driving environments. A significant challenge lies in ensuring that autonomous systems can adapt to variable road and weather conditions, something that can profoundly impact fleet efficiency and safety. 

Future Vision Highlight_ Integrated CX in Financial Services for GenAI at Scale-min

Future Vision Highlight: Integrated CX in Financial Services for GenAI at Scale – from Shankar Ramanathan at Capgemini

In a global economy where customer experience (CX) is the ultimate competitive battleground for so many sectors, businesses across industries face  daunting challenges in scaling CX solutions effectively. Despite massive investments in customer service technologies, many companies need help to deliver consistent, personalized support that meets user expectations, leading to frustration, lost revenue, and damaged reputations.

Artificial Intelligence at Geico-1x-1-min

Artificial Intelligence at Intuit – Two Use Cases

Intuit, the financial software powerhouse behind popular tools like TurboTax and QuickBooks, acquired Credit Karma in 2020 for approximately $1.7 billion. Intuit's mission is to power prosperity globally by offering innovative solutions that help individuals and small businesses manage their finances effectively. 

Short Term and Long Term ROI for AI in Finance@2x-min

Short Term and Long Term ROI for AI in Finance – with Matthias Steinberg of MindBridge

This interview analysis is sponsored by MindBridge and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Making the Move to Saas in Financial Services-1x-min

Quantifying AI Risk – with Head of AI Insurance at Munich Re Michael Berger

As AI continues to reshape industries, calculating the ROI for AI initiatives remains a complex challenge. According to a study by MIT Sloan Management Review, only 10% of organizations report significant financial benefits from their AI investments despite the widespread adoption of AI tools and platforms.

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