AI Articles and Analysis in Finance

The financial services industry is buried in paperwork, and the NLP use-cases in banking and insurance grow every year.

This article has been sponsored by Iron Mountain, and was written, edited, and published in alignment with Emerj's sponsored content guidelines. 

Our AI Opportunity Landscape research clearly demonstrates how chatbots are relatively over-hyped in the marketplace, and most buyers drastically overestimate their effectiveness as a result. Some of our press releases about the bloviated claims about chatbot deployments have ruffled the feathers of conversational interface vendors.

The following is a case study for Emerj's AI Opportunity Landscape research. To learn more about how we help companies develop winning AI strategies and identify the highest-ROI applications, watch the two-minute video summary of our AI Opportunity Landscape research.
Problem
The bank had many scattered AI projects, but struggled with:

Mitsubishi UFJ Financial (MUFG) is a Japanese holdings bank and financial services company ranked 5th on S&P Global’s list of the top 100 banks, and the largest Japanese bank on the list.

The coronavirus pandemic has ushered in a new era of digital payments; those who once mailed checks and made purchases in person are now paying their bills electronically and shopping online. As the economy is rattled by the coronavirus, there are some AI startups in the payments space that will succeed and others that will fail. All are pivoting rapidly to eCommerce, if that wasn't already their focus to begin with.

Large insurance companies have been experimenting with AI since the middle of the 2010s, piloting chatbots and collecting telematics data for future AI projects. The insurance industry more than many others relies on the collection of data to make critical business decisions.  Whether writing policies, or processing claims efficiently the way insurers employ data will determine the lifetime value of the customer.  

Fraud, money laundering, and other cyber crimes often increase in times of economic strife, and the pandemic is no different. In light of the coronavirus crisis, we believe that fraud detection applications are among the AI use-cases that are most likely to be adopted and deployed even when funds dry up for other kinds of more long-term, strategic innovation investments.