AI Articles and Analysis about Enterprise resource planning

Critical to the definition of robotic process automation (RPA) is the notion that the tasks a 'robotic' software automates are repetitive by nature, with exceptions in rare instances. While RPA cannot independently learn from and adapt to new contexts and workflow problems, it can if the RPA system is imbued with the correct AI capabilities. 

It is exceptionally difficult to get started, much less succeed, in AI adoption if one does not have at least a foundational education, particularly in those “modules” pertaining to AI capabilities, requirements, and organizational readiness. A business wanting to implement AI must understand the current state of adoption and how this current state matches up against AI readiness requirements.

There’s more to successful AI adoption than picking the right technology. Business leaders should be aware of the technical requirements of the initiative they’re undertaking, and few of those requirements are as important as data.

Many business leaders make the mistake of believing that AI and machine learning are like regular IT, but this could not be further from the truth. In large part, this is because, unlike simple software solutions for discreet business problems, it can be very difficult to measure the ROI of machine learning.

In the past, we’ve explored the need for insurance companies to adapt to millennial buying preferences through customized policy offerings and a more personalized customer experience. AI could help to these ends, but how could insurance carriers reach this point of AI transformation?

Companies looking to apply AI are looking for a competitive advantage in their industry, something that will give them an edge in the market and help them grow. However, not every AI application can give a company a competitive advantage. Many AI applications are simply going to become the new normal.

One of the many concerns that business leaders have around automation is how they're going to adapt their workforce to new technology. The digital age has brought a rapid shift in the skillsets employees need to go about their jobs effectively, leaving little time for business leaders to come up with strategies for how to reskill and retrain their employees, prevent their companies from drawing disdain from the public, and how to compete with their peers.

We spoke with David Carmona, the GM of Artificial Intelligence at Microsoft about his approach to AI ROI with the enterprise clients he works with at Microsoft. The biggest takeaway from this episode comes right at the beginning. David talks about how to think about artificial intelligence ROI in the long-term and the near-term.