AI Articles and Analysis about Customer experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.

AI and B2B Customer Journey Signals – with Carlos Quezada of Hewlett Packard Enterprises@1x-min
Business intelligence and analytics
Agribusiness
Case management
Automotive
Claim management
Aviation
Customer analytics
Chemicals
Customer experience
Electronics
Customer service
Heavy industry
Data analysis
Manufacturing
Data auditing
Mining
Data collection
Natural resources
Data integration
Oil & gas
Data management
Rail transport
Emergency management
Transportation
Intelligent assistant
Knowledge management
Logistics
Predictive analytics and forecasting
Supply chain management

AI and B2b Customer Journey Signals – with Carlos Quezada of Hewlett Packard Enterprises

Companies that use AI copilots experience numerous benefits, including streamlined processes, improved customer experience, and cost savings. Large language models (LLMs) form the basis of many AI copilot applications. While LLMs have a remarkable capacity to generate humanlike text, that same capability is the reason businesses need to exercise caution in order to prevent misapplications of this otherwise transformative technology. 
Artificial Intelligence at IQVIA@1x-min
Business intelligence and analytics
Healthcare
Case management
Healthcare services
Claim management
Healthcare services
Customer analytics
Pharma
Customer experience
Professional services
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Help desk
Hiring
HR
Intelligent assistant
Large language models
Predictive analytics and forecasting
Report generation
Skills ID
Text analysis

Artificial Intelligence at IQVIA

IQVIA is a Fortune 500 health information technology (HIT) and clinical research company that provides advanced analytics, technology solutions, and clinical research services for various healthcare stakeholders. 
Artificial Intelligence at Procter & Gamble@2x-min
Business intelligence and analytics
Chemicals
Claim management
Consumer goods
Customer analytics
Heavy industry
Customer experience
Manufacturing
Customer service
Retail
Data analysis
Data auditing
Data collection
Data integration
Data management
Generative AI
Help desk
Large Language Models
Logistics
model development
Supply chain management

Artificial Intelligence at Procter & Gamble

Procter and Gamble (P&G) is an American multinational goods corporation. The company is well known for its fabric & home care, family care, beauty, healthcare, and grooming products. P&G owns several of the most well-known brand names in the world, including Pampers, Tide, Gillette, Always, Head & Shoulders, and many more. 
The Future of Customer Interactions in Financial Services
Business intelligence and analytics
Case management
Claim management
Claim management
Compliance
Conversion optimization
Customer analytics
Customer analytics
Customer experience
Customer service
Data auditing
Data collection
Data integration
Data management
Enterprise resource planning
Generative AI
Help desk
Intelligent assistant
Large Language Models
Market segmentation
Marketing and advertising
model development
Risk management

The Future of Customer Interactions in Financial Services – with Ivan Edwards of Cadence Bank and John Thomas of Uniphore

This interview analysis is sponsored by Uniphore and was written, edited and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Financial Services Challenges from a Data Perspective – with Bill Waid of FICO@2x-min
Case management
Claim management
Compliance
Customer experience
Customer service
Data auditing
Data collection
Data entry
Data integration
Data management
Enterprise resource planning
Generative AI
Help desk
Intelligent assistant
Investment
Knowledge management
Large Language Models
model development
Natural Language Processing
Process automation
Report generation
Risk management
Training and development

Financial Services Challenges from a Data Perspective – with Bill Waid of FICO

Originally founded as Fair, Isaac and Company, FICO is a data analytics company founded in 1956. Based in Bozeman, Montana, the company is focused on credit scoring services, most notably its FICO score, which measures a person's creditworthiness. 
Improving Patient Experiences in Health Insurance Workflows@1x
"Clinical support
Alert messaging
Automation and robotics
Business intelligence and analytics
Case management
Claim management
Customer analytics
Customer experience
Customer service
Data analysis
Data collection
Data integration
Data management
Generative AI
Help desk
Intelligent assistant
Large language models
Large Language Models
Predictive analytics and forecasting
Process automation
Report generation
Search engine

Improving Patient Experiences in Health Insurance Workflows – with Shane Bray and John Thomas of Uniphore

This interview analysis is sponsored by Uniphore and was written, edited and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
AI at State Farm@1x-min
Automation and robotics
Business intelligence and analytics
Case management
Case management
Claim management
Claim management
Compliance
Customer analytics
Customer analytics
Customer experience
Customer service
Data auditing
Data collection
Data integration
Data management
Document processing
Emergency management
Enterprise resource planning
Fraud protection
Generative AI
Help desk
Intelligent assistant
Investment
Large language models
Large Language Models
Logistics
Marketing and advertising
model development
Reputation management
Security

Artificial Intelligence at State Farm

State Farm is a large insurance company headquartered in Bloomington, Illinois. Its main lines of business include property and casualty insurance, as well as auto insurance. The company is the leading auto and home insurer in the United States.
The Essentials of Wireless Technology Infrastructure for Automotive Manufacturers – with Don McGuire of Qualcomm@2x-min
Automation and robotics
Business intelligence and analytics
Customer analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data entry
Data integration
Data management
Industrial automation
Knowledge management
Predictive analytics and forecasting
Process automation
Report generation

The Essentials of Wireless Technology Infrastructure for Automotive Manufacturers – with Don McGuire of Qualcomm

Due to technological advancements, automakers are uniquely positioned to benefit from an industry-wide transformation. Technology now allows a direct connection between car manufacturers and the customers who purchase those cars. Such a relationship has never before been possible in the history of the automotive industry.

Customer experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.