AI Articles and Analysis about Customer experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.

AI at State Farm@1x-min
Automation and robotics
Business intelligence and analytics
Case management
Case management
Claim management
Claim management
Compliance
Customer analytics
Customer analytics
Customer experience
Customer service
Data auditing
Data collection
Data integration
Data management
Document processing
Emergency management
Enterprise resource planning
Fraud protection
Generative AI
Help desk
Intelligent assistant
Investment
Large language models
Large Language Models
Logistics
Marketing and advertising
model development
Reputation management
Security

Artificial Intelligence at State Farm

State Farm is a large insurance company headquartered in Bloomington, Illinois. Its main lines of business include property and casualty insurance, as well as auto insurance. The company is the leading auto and home insurer in the United States.
The Essentials of Wireless Technology Infrastructure for Automotive Manufacturers – with Don McGuire of Qualcomm@2x-min
Automation and robotics
Business intelligence and analytics
Customer analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data entry
Data integration
Data management
Industrial automation
Knowledge management
Predictive analytics and forecasting
Process automation
Report generation

The Essentials of Wireless Technology Infrastructure for Automotive Manufacturers – with Don McGuire of Qualcomm

Due to technological advancements, automakers are uniquely positioned to benefit from an industry-wide transformation. Technology now allows a direct connection between car manufacturers and the customers who purchase those cars. Such a relationship has never before been possible in the history of the automotive industry.
Future of Drug Targeting – Lilly @2x-1-min
Business intelligence and analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data entry
Data integration
Data management
Discovery
Drug discovery
Ediscovery
Knowledge management
Machine learning infrastructure
Process automation
Research and development
Text analysis

The Future of Drug Targeting and Clinical Development with Generative AI Tools – with Ramesh Durvasula of Eli Lilly

Lily is a pharmaceutical giant with a legacy dating back to its founding in 1876 by Colonel Eli Lilly. The company engages more than 9600 employees in research and development, with clinical research conducted in more than 55 countries. As of 2022, the company clocked a revenue of $28,541.4 million and made a net income of $6,244.8 million. 
AI at McKesson@2x-min
Automation and robotics
Business intelligence and analytics
Case management
Claim management
Customer analytics
Customer experience
Customer service
Data analysis
Data collection
Data entry
Data management
Drug discovery
Industrial automation
Industrial control system
Intelligent assistant
Knowledge management
Predictive analytics and forecasting
Process automation
Report generation
Research and development

Artificial Intelligence at McKesson – Three Use Cases

Founded in 1833 and headquartered in Irving, Texas, since 2019, McKesson is a leading distributor of pharmaceuticals and medical supplies. They also provide health information technology and care management tools.
AI at Cardinal Health@2x-min
Case management
Claim management
Claim management
Compliance
Customer experience
Customer service
Enterprise resource planning
Help desk
Intelligent assistant
Machine learning infrastructure
Research and development

Artificial Intelligence at Cardinal Health – Two Use Cases

Cardinal Health is a global healthcare services company with a rich history and a strong focus on providing integrated solutions to the healthcare industry. Established in 1971, the company has become a leading player in the healthcare sector, offering a wide range of products, services, and technologies to enhance patient care, optimize supply chain efficiency, and drive value-based outcomes.
AI at Cigna@2x-min
Business intelligence and analytics
Customer analytics
Customer experience
Customer service
Data analysis
Data collection
Data integration
Data management
E-commerce
Predictive analytics and forecasting
Recommendations

Artificial Intelligence at Cigna – Four Use Cases

Founded in 1982, Cigna is a healthcare and insurance company based in Bloomfield, Connecticut. Cigna is a Fortune 15 global company and employs over 70,000 individuals. Cigna offers health, life, and accident insurance. They also offer Medicare and Medicaid products.
Emerj.com – 002 – Retail AI Use-Cases and Trends – An Executive Guide-min
Business intelligence and analytics
Retail
Customer analytics
Customer experience
Customer service
Data analysis
Logistics
Predictive analytics and forecasting
Supply chain management

Retail AI Use Cases and Trends – An Executive Brief

Retail has been undergoing a digital transformation for some time. Most of us have seen the gradual macroeconomic effects of this change, from the increasingly empty malls to the shuttering of once-prosperous brick-and-mortar stores.
AI at Morgan Stanley@2x-min
Business intelligence and analytics
Finance
Case management
Financial services
Claim management
Professional services
Customer analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Intelligent assistant
Knowledge management
Predictive analytics and forecasting
Report generation
Text analysis

Artificial Intelligence at Morgan Stanley – Three Use Cases

Morgan Stanley was founded in 1935 and is headquartered in New York City. They are an American multinational investment bank and financial services company recognized as a leader in wealth management. With over $1.19 billion in assets, Morgan Stanley is among the top 15 biggest banks in the world.

Customer experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.