AI Articles and Analysis about Customer experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.

AI at Cigna@2x-min
Business intelligence and analytics
Customer analytics
Customer experience
Customer service
Data analysis
Data collection
Data integration
Data management
E-commerce
Predictive analytics and forecasting
Recommendations

Artificial Intelligence at Cigna – Four Use Cases

Founded in 1982, Cigna is a healthcare and insurance company based in Bloomfield, Connecticut. Cigna is a Fortune 15 global company and employs over 70,000 individuals. Cigna offers health, life, and accident insurance. They also offer Medicare and Medicaid products.
Emerj.com – 002 – Retail AI Use-Cases and Trends – An Executive Guide-min
Business intelligence and analytics
Retail
Customer analytics
Customer experience
Customer service
Data analysis
Logistics
Predictive analytics and forecasting
Supply chain management

Retail AI Use Cases and Trends – An Executive Brief

Retail has been undergoing a digital transformation for some time. Most of us have seen the gradual macroeconomic effects of this change, from the increasingly empty malls to the shuttering of once-prosperous brick-and-mortar stores.
AI at Morgan Stanley@2x-min
Business intelligence and analytics
Finance
Case management
Financial services
Claim management
Professional services
Customer analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Intelligent assistant
Knowledge management
Predictive analytics and forecasting
Report generation
Text analysis

Artificial Intelligence at Morgan Stanley – Three Use Cases

Morgan Stanley was founded in 1935 and is headquartered in New York City. They are an American multinational investment bank and financial services company recognized as a leader in wealth management. With over $1.19 billion in assets, Morgan Stanley is among the top 15 biggest banks in the world.
002 – AI at MetLife-min
Compliance
Insurance
Customer experience
Data analysis
Emergency management
Fraud protection

Artificial Intelligence at MetLife – Three Use Cases

MetLife is a leading global insurance company headquartered in New York City. It provides its customers various insurance and financial services, including life insurance, health insurance, retirement plans, and investment management.