NLP for Customer Service - How Does it Work?

NLP for Customer Service – How Does it Work?

Natural language processing has gained more and more attention with the raise of (or rather, the "fad" of) chatbots. Despite the flurry of press releases from companies about their conversational agents (only a few of which seem to be delivering real business value), few business leaders understand the value of NLP for customer service, sales enablement, or eCommerce.

Examples of AI in Restaurants and Food Services

Examples of AI in Restaurants and Food Services

The food service industry is an economic staple generating billions of dollars in annual revenue and representing 2.1 percent of the U.S. GDP in 2016. Technology has made on-demand food ordering possible and the industry is pivoting towards more innovative approaches to meet and exceed customer expectations. As a result, artificial intelligence applications are steadily making their way into the food service industry.

Computer Vision for Body Language - How it Works and How it Could be Used

Computer Vision for Body Language – How it Works and How it Could be Used

As a human, we can often understand the mood, intention, and future action of another person just by looking at them. We see their posture, their facial expression, where their eyes are focused, and we can get a decent understanding of what they might do next. The problem of computer vision for body language is a much harder problem to solve, but we are indeed making progress.

Biped Robot Timelines - How Long Until Robots Move Like Humans?

Biped Robot Timelines – How Long Until Robots Move Like Humans?

Our cities, streets, homes, and businesses are built for beings that walk on two legs (biped). From stairs to the shape of hallways to the placement of kitchen cabinets, all have been designed for bipeds. The fact that a society of two-legged creatures designed everything around them for bipeds is so obvious most people don’t even think about it, but it becomes a serious issue when talking about the future of robotics.

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Artificial Intelligence in eCommerce – Comparing the Top 5 Largest Firms

eCommerce is a bustling segment of the retail industry representing an estimated $102.7 billion or 8.3 percent of total U.S. retail sales in 2016. Total retail trade was approximated at 5.9 percent of the national GDP in 2016. As digital transactions become the standard method of purchasing goods and services, leading eCommerce firms are exploring how AI can enhance brand competitiveness and customer loyalty.

AI for Cameras and Computer Vision - with Algolux's Allan Benchetrit

AI for Cameras and Computer Vision – with Algolux’s Allan Benchetrit

In the future, the vast majority of photos and videos recorded won't be seen and used by humans - they'll be seen and used by machines. This week we interview Allan Benchetrit, CEO at Algolux - a Montreal-based AI company focusing on computational imaging.

Commercial Drone Regulations - Near-Term Challenges and Consequences

Commercial Drone Regulations – Near-Term Challenges and Consequences

The vision of an army of small unmanned aerial vehicles streaming through the sky to rapidly deliver food packages has captured the imagination of the public, the media, and most importantly some of the largest companies in the world. Achieving this vision won’t just require overcoming the technological and safety challenges, but also significant buy-in from the public and policy makers.

AI for Good - An Overview of Altruistic AI Initiatives

AI for Good – An Overview of Benevolent AI Initiatives

The impact of AI on business and the role it may play in improving efficiency of operations and driving revenue is a main focus of the research conducted at Emerj. However, there are also a growing number of altruistic applications of AI that are being leveraged today.

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Security Firm Dials in its Marketing Targeting

Tech Provider: MarianaIQ
Client Company: WhiteHat Security
Client Company Description: WhiteHat Security is an established info security firm focused on application security testing.
Industry: (Many)
Function: Marketing / Advertising

Eliot Knudson Tamr Interview

Tamr’s Eliot Knudsen on the Automation of Procurement

Procurement isn't usually seen as a "sexy" aspect of a business's operations. Procurement personnel are responsible for sourcing suppliers or vendors, determining criterion of success, negotiating deal terms, and tracking results and deliverables - all of which could be considered "under appreciated" work. This week, Tamr's Eliot Knudsen walks us through the ways that AI is making it's way into the procurement process, and what it means for the future of this job function.