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Episode Summary: What makes chatbots or a conversational interface actually work? What kind of work does one need to do to get a chatbot to do what one wants it to do? These are pivotal questions and questions that for most business leaders are still somewhat mysterious, but that's exactly what we're aiming to answer on this episode of the AI in Industry Podcast.

In the past few decades, insurance companies have collected vast amounts of data relevant to their business processes, customers, claims, and so on. This data can be unstructured in the form of PDFs, text documents, images, and videos, or structured, organized and curated for big data analytics.

A discussion on AI ethics and the way AI might influence policy necessarily involves three stakeholders: world governments and policymakers, industry leaders and regulatory compliance bodies, and business executives making strategic decisions.

According to the International Health, Racquet & Sportsclub Association, the global fitness industry earned revenues estimated at $83.1 billion in 2016, up from $81 billion in 2015, and growing by 2.6%. If it continues at this rate, it should reach $87.5 billion in 2018. As of now, numerous AI vendors claim to assist gyms with signing up new gym customers, developing nutrition and fitness programs, and maintaining good customer relationships. Some offer chatbots that they claim can help gym members maintain personalized fitness regimens.

According to Deloitte, global healthcare spending is expected to grow annually by 4.1% from 2017-2021, up from just 1.3% in 2012-2016. The report suggests this growth will be fuelled by aging, rising populations, the growth of developing markets, advances in medical treatments, and rising labor costs.

Accenture forecast the Industrial Internet of Things could contribute $10 trillion to the global economy by 2030. The report also suggested that sensors, material tracking mechanisms, 3D printing, automated product design, robotics, and wearables could help manufacturers reduce costs and increase productivity. Predictive asset maintenance could potentially reduce equipment and machinery maintenance costs by up to 30% and result in up to 70% fewer breakdowns.

Event Title: Big Data, Artificial Intelligence and Decision Science in Health and Nutrition

Event Host: the World Bank Group

Event: A guest appearance at National Defense University

Date: October 24, 2018

Team Member: Daniel Faggella, Emerj CEO and Founder
What Happened
Through a variety of presentations for business and government personnel, I was put in touch with some of the leadership at the Defense Innovation Unit at the Department of Defense, which is essentially an arm of the Defense Advanced Research Projects Agency (DARPA). In talking to those folks, I was introduced to a professor at the National Defense University in Washington DC who was very interested in how to bake artificial intelligence use cases and understanding into their curriculum in order to help train military leaders on how to fruitfully leverage these technologies.

The International Financial Reporting Standards (IFRS) and Financial Accounting Standards Board (FASB) have introduced new financial and accounting standards which require financial institutions to compile all their lease agreements and accounting reports electronically. These new standards may require significant changes to a financial institution's lease and contract management processes.

Episode Summary: In this episode of the AI in Industry podcast, we interview Rajat Mishra, VP of Customer Experience at Cisco, about the best practices for adopting AI in the enterprise and how business leaders should think about the man-machine balance at their companies.