AI Tools for Voice of the Customer in Banking@2x-min

AI Tools for Voice of the Customer in Banking – Two Use Cases

Voice of the customer (VoC) is a term used in modern business practices to describe customers' feedback about their experience with the products and services both inside and outside any official business channels to make their opinions known. Businesses capture the voice of the customer data to provide the best possible customer experiences. The process needs to be proactive and innovative to capture the customers' changing requirements with time. 

Monitoring Loan Portfolios with AI@2x-min

Monitoring Loan Portfolios with AI – with Jackson Hull of OakNorth

As of 2023, AI and machine learning are widespread technologies in various applications and use cases throughout the financial services industry. Both demand factors in profitability needs, competition, and regulations – along with supply factors, such as technological advances and the availability of financial sector data – are primary drivers of adoption for these technologies. 

The Importance of Real-Time Telemetric Data in Manufacturing@2x-min

The Importance of Real-Time Telemetric Data in Manufacturing – with Remi Duquette of Maya HTT

The manufacturing industry has changed in recent years. Humans on the shop floor have always used their senses and experience to anticipate machine failure before it occurs. Now, AI can be used in conjunction with human expertise.

Going to Market with an AI Product in Financial Services@2x-min

Going to Market with an AI Product in Financial Services – with Jonathan Mascie-Taylor of FinTern

The concept of customer experience is reaching new heights with technological advancements. Mobile technology and applications are increasingly becoming part of consumers' lives. The impact of technology on customer experience is growing tremendously. Fintech companies are coming up with innovations to serve customers with the best. One such initiative to bring increased value to customers is open banking. 

Emerj.com – 001 – AI at ExxonMobil-min

Artificial Intelligence at ExxonMobil – Two Applications at the Largest Western Oil Company

ExxonMobil is the largest investor-owned company in the world and the largest oil company by revenue in the Western world.

Building Deeper Customer Profiles in Banking with Computer Vision – with Kelly Harlin of Sharp NEC@2x-min

Building Deeper Customer Profiles in Banking with Computer Vision- with Kelly Harlin of Sharp NEC

With so much competition in the market, it is easy for customers to switch their banking partners. Data and analysis of customers' financial data help banks reduce churn by channeling insights behind personalized solutions and offerings for their customers. Yet the demand for more personalization in financial services hardly stops there.

Personalizing Product Recommendations 
at Walmart@2x-min

Personalizing Product Recommendations at Walmart – with Dr. Charles Martin

The en masse shift to online shopping that transpired during and post-COVID appears as if it's destined to last. According to the Brookings Institute, one third of US adults have used delivery apps to order from a restaurant or store in the last year. 

Upselling and Cross-Selling in Insurance with AI@2x-min

Upselling and Cross-Selling in Insurance with AI – with Zohar Bronfman of Pecan.ai

AI and machine learning are increasingly used across use cases throughout the insurance industry. Examples include automating underwriting, streamlining claims processing, improving customer service, and predicting customer risk.

Critical AI Cybersecurity Applications in Banking@2x-min 2

Critical AI Cybersecurity Applications in Banking – Three Use Cases

A cyber attack on a large-scale government IT services provider, SolarWinds, in 2019 allowed the hackers behind it to gain access to various high-profile entities, including email access to the US Departments of Treasury and Justice. The case highlighted that a cyber attack on one company could have drastic ripple effects across vital network systems. 

How AI is Changing Cybersecurity in Banking 1@2x-min

Generative AI and Human Reward Systems

Many of today's most popular digital products — from video games to social media and beyond — owe their popularity (and profitability) directly to their addictive potential.