AI Sector Overviews Articles and Reports

Human resources has been slower to come to the table with machine learning and artificial intelligence than other fields—marketing, communications, even health care. But the value of machine learning in human resources can now be measured, thanks to advances in algorithms that can predict employee attrition, for example, or deep learning neural networks that are edging toward more transparent reasoning in showing why a particular result or conclusion was made.

With all the excitement and hype about AI that’s “just around the corner”—self-driving cars, instant machine translation, etc.—it can be difficult to see how AI is affecting the lives of regular people from moment to moment. What are examples of artificial intelligence that you're already using—right now?

In virtual worlds, AIs are getting smarter. The earliest instance of artificial intelligence in games was in 1952, when a lone graduate student in the UK created a rules-based AI that could play a perfect game of tic-tac-toe. Today, teams of researchers are working on—or have already succeeded in—creating AIs that can defeat humans in increasingly complex games.

Executives worry about their businesses.

They often have to navigate, with limited resources, a stormy market made of customers, competitors, and regulators, and the interactions between all these actors make finding answers to business questions a complex process.

In 1895, the German physicist, Wilhelm Röntgen, showed his wife Anna an X-ray of her hand. “I have seen my death,” she said. Medical imaging broke paradigms when it first began more than 100 years ago, and deep learning medical applications that have evolved over the past few years seem poised to once again take us beyond our current reality and open up new possibilities in the field.

With the development of free, open-source machine learning and artificial intelligence tools like Google’s TensorFlow and sci-kit learn, as well as “ML-as-a-service” products like Google’s Cloud Prediction API and Microsoft’s Azure Machine Learning platform, it’s never been easier for companies of all sizes to harness the power of data. But machine learning is such a vast, complex field. Where do you start learning how to use it in your business?

Investments in artificial intelligence continued on an upward swing in 2016, following through on the technology's promise to disrupt how business is done across industries.

Since Facebook Messenger, WhatsApp, Kik, Slack, and a growing number of bot-creation platforms came online, developers have been churning out chatbots across industries, with Facebook's most recent bot count at over 33,000. At a CRM technologies conference in 2011, Gartner predicted that 85 percent of customer engagement would be fielded without human intervention. Though a seeming natural fit for retail and purchasing-related decisions, it doesn't appear that chatbot technology will play favorites in the coming few years, with uses cases being promoted in finance, human resources, and even legal services.