AI Articles and Analysis in Retail

Fraud remains one of the most significant challenges in the fast-paced world of eCommerce, impacting merchants and customers alike. A recent literature review featured in the Nature scientific journal showcases how a broad concensus of academic research agrees that fraud is a significant and multifaceted issue affecting various industries, from finance to healthcare and beyond.

Contact centers play a crucial role in delivering exceptional customer experiences (CX) across industries, both B2c and B2b. As customer expectations elevate, organizations increasingly leverage AI to streamline operations and enhance customer service. According to recent reporting in the MIT Technology Review, enterprises generally deploy AI to transform contact centers, usually taking the form of intelligent virtual assistants to obtain predictive customer insights as well as for dispute and fraud management. 

Problems in different industries can look quite similar when looked at from the perspective of data. Though diverse business problems originate from distinct domains and needs, they often share a common thread and solution. 

Retail has been undergoing a digital transformation for some time. Most of us have seen the gradual macroeconomic effects of this change, from the increasingly empty malls to the shuttering of once-prosperous brick-and-mortar stores.

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