AI Articles and Analysis in Insurance

AI and machine learning are propelling the insurance sector forward – willingly or unwillingly – while offering organizations the ability to make substantial improvements. The technologies can help to enhance customer service, claims processing, fraud detection, and much more. They also potentially transform underwriting, risk assessment, and personalized pricing.

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

This interview analysis is sponsored by Uniphore and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

AXA is a multinational insurance company founded in France in 1816. AXA offers a range of individual and business insurance solutions in over 50 countries. Aside from insurance, AXA also has businesses specializing in investment management and other financial services. 

MetLife is a leading global insurance company headquartered in New York City. It provides its customers various insurance and financial services, including life insurance, health insurance, retirement plans, and investment management.

Although not often regarded as a technological first-mover, the insurance industry has recently seen robust, even rapid, adoption and deployment of AI capabilities, particularly in those related to natural language processing (NLP). 

Insurance is a growing arena for AI adoption and in many cases, automation is leading the way to streamline customer experiences and the organizational pipelines behind them along the entire customer journey.