AI Articles and Analysis in Financial services

How Scaling Automation for BPO Can Drive Digital Transformation for Insurance Enterprises@2x-min
Automation and robotics
Finance
Business intelligence and analytics
Financial services
Claim management
Healthcare
Customer service
Healthcare services
Data management
Insurance
Document processing

How Scaling Automation for BPO Can Drive Digital Transformation for Insurance Enterprises – with Leaders from Hyperscience, Elevance Health, Cloud Insurance, and Simplyhealth

This interview analysis is sponsored by Hyperscience and was written, edited, and published in alignment with our Emerj-sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Insights from Deloitte’s State of Gen AI Report-min
Finance
Financial services
Technology

Insights from Deloitte’s State of Gen AI Report – with Dan Helfrich of Deloitte

Generative AI (GenAI) adoption is accelerating across industries, with businesses aiming to enhance efficiency and drive revenue growth.
AI for Driving Quality Customer Interactions in  Retail Distributor Models_1x
Case management
Finance
Claim management
Financial services
Customer experience
Customer service

AI for Driving Quality Customer Interactions in Retail Distributor Models – with Joshua Haddock of Herbalife and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Driving Innovation and Clean Data in Finserv Information Flows
Content Creation
Finance
Customer experience
Financial services
Customer service
Generative AI
Large Language Models
Natural Language Processing

Driving Innovation and Clean Data in Finserv Information Flows – with Hossein Zahed of Capital One

In today's landscape of AI-driven innovation, financial institutions are increasingly looking to generative AI as a transformative technology. However, the success of such initiatives hinges on the foundational management of data.
How Customer Effort Scores Reshape Financial Services Strategies@2x
Business intelligence and analytics
Finance
Case management
Financial services
Claim management
Customer analytics
Customer experience
Customer service
Data analysis
Help desk
Intelligent assistant
Predictive analytics and forecasting

How Customer Effort Scores Reshape Financial Services Strategies – with Kyle Hathorn of FNBO and Phil Gray of Interactions

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Artificial Intelligence at Prudential-2x
Claim management
Finance
Content Creation
Financial services
Customer service
Insurance
Generative AI

Artificial Intelligence at Prudential – Two Use Cases

Prudential Financial, Inc., is an American Fortune Global 500 and Fortune 500 company headquartered in Newark, New Jersey. Prudential provides a wide range of products and services, including insurance, retirement planning, and investment management, to both retail and institutional customers across the US and over 40 other countries.
Solving Scaling Challenges in Hybrid Data Storage Strategies@2x
Data collection
Finance
Data management
Financial services
Healthcare
Insurance
Pharma

Scaling AI Success in Life Sciences and Financial Services Infrastructure with Object Storage – with Leaders from SAP, Blue Cross Blue Shield, AstraZeneca, Northwestern Mutual, and MinIO

This interview analysis is sponsored by MinIO and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Future Vision Highlight_ Integrated CX in Financial Services for GenAI at Scale-min
Agentic Systems
Finance
Business intelligence and analytics
Financial services
Claim management
Customer analytics
Customer experience
Customer service
Enterprise resource planning
Generative AI
Large Language Models
Predictive analytics and forecasting

Future Vision Highlight: Integrated CX in Financial Services for GenAI at Scale – from Shankar Ramanathan at Capgemini

In a global economy where customer experience (CX) is the ultimate competitive battleground for so many sectors, businesses across industries face  daunting challenges in scaling CX solutions effectively. Despite massive investments in customer service technologies, many companies need help to deliver consistent, personalized support that meets user expectations, leading to frustration, lost revenue, and damaged reputations.