AI Articles and Analysis about Generative AI

Driving Multi-Modal Retail and Healthcare CX@1x
Business intelligence and analytics
Case management
Content Creation
Customer analytics
Customer experience
Customer service
Generative AI
Natural Language Processing

Driving Multi-Modal Retail and Healthcare CX – with Brett Kiley of CVS Health and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Artificial Intelligence
at Cencora
Claim management
Healthcare
Compliance
Healthcare services
Enterprise resource planning
Generative AI
Large Language Models
Natural Language Processing

Artificial Intelligence at Cencora 

Cencora, formerly known as AmerisourceBergen, is a leading global pharmaceutical solutions provider focused on delivering healthcare products and optimizing the patient journey. The company collaborates with pharmaceutical manufacturers, healthcare providers, and pharmacies to ensure that patients can access necessary therapies effectively. 
Artificial Intelligence at Prudential-2x
Claim management
Finance
Content Creation
Financial services
Customer service
Insurance
Generative AI

Artificial Intelligence at Prudential – Two Use Cases

Prudential Financial, Inc., is an American Fortune Global 500 and Fortune 500 company headquartered in Newark, New Jersey. Prudential provides a wide range of products and services, including insurance, retirement planning, and investment management, to both retail and institutional customers across the US and over 40 other countries.
Reimagines Healthcare Workflows Through AI Partnerships@2x
Claim management
Finance
Data auditing
Healthcare
Data collection
Healthcare services
Data integration
Insurance
Data management
Enterprise resource planning
Generative AI
Natural Language Processing

Driving Healthcare Success with Close-Knit AI Partnerships – with Ed Bolton of Nexus

The "buy versus build" debate is central to digital transformation, particularly in AI adoption, and hinges on an organization's unique goals and industry context. 
Future Vision Highlight_ Integrated CX in Financial Services for GenAI at Scale-min
Agentic Systems
Finance
Business intelligence and analytics
Financial services
Claim management
Customer analytics
Customer experience
Customer service
Enterprise resource planning
Generative AI
Large Language Models
Predictive analytics and forecasting

Future Vision Highlight: Integrated CX in Financial Services for GenAI at Scale – from Shankar Ramanathan at Capgemini

In a global economy where customer experience (CX) is the ultimate competitive battleground for so many sectors, businesses across industries face  daunting challenges in scaling CX solutions effectively. Despite massive investments in customer service technologies, many companies need help to deliver consistent, personalized support that meets user expectations, leading to frustration, lost revenue, and damaged reputations.
Short Term and Long Term ROI for AI in Finance@2x-min
Automation and robotics
Finance
Business intelligence and analytics
Financial services
Case management
Customer service
Cybersecurity
Data analysis
Fraud protection
Generative AI
Intelligence
Large language models
Large Language Models
Security

Short Term and Long Term ROI for AI in Finance – with Matthias Steinberg of MindBridge

This interview analysis is sponsored by MindBridge and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Driving Personal Relationships in F&B Procurement-min
Business intelligence and analytics
Consumer goods
Generative AI
Retail
model development
Predictive analytics and forecasting

Driving Analytics Efficiencies and Insights in F&B Procurement – with Hal Gerson of Fresh Del Monte and Edmund Zagorin of Arkestro

 This interview analysis is sponsored by Arkestro and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Artificial Intelligence at Geico-1x-min
Business intelligence and analytics
Aviation
Data auditing
Heavy industry
Data collection
Transportation
Data integration
Data management
Generative AI
model development

Artificial Intelligence at Boeing – Two Use Cases

Boeing, founded in 1916, is a global aerospace company and one of the largest aircraft manufacturers in the world. Headquartered in Arlington, Virginia, the company operates in commercial airplanes, defense, space, and security sectors.