AI Articles and Analysis about Customer service

In banking and finance, chatbots have the potential to improve the customer experience by allowing customers to check their account balances, transfer money, learn about interest rates, change their billing addresses, and more.

The retail and eCommerce sectors were among the first to adopt natural language processing (NLP) in the enterprise, particularly by way of chatbots and conversational interfaces. In this article, we cover three ways retailers can use NLP to automate business processes and offer the customer a better experience. We also give examples of AI vendors that offer this technology and describe their products. The NLP capabilities we discuss include:

There are numerous AI initiatives in progress across the healthcare industry; some of these are for mental health and well-being. In this article, we offer an overview of how AI is facilitating mental healthcare.

Emerj Technical Advisor, German Sanchis Trilles, PhD, defines natural language processing as:
“...everything which is related to human language. If you have a system that needs to recognize what a human wrote, that’s NLP. If you have a system that tries to understand what a human said with his voice or with her voice, that’s NLP as well. If you want a system to speak and to do some speech synthesis, that’s NLP as well.

The thoughts and opinions expressed by the author of this piece and the interviewee, Maruf Hossain, are entirely their own and do not reflect the opinions, views, or stances of the companies at which they work.

Wells Fargo has begun a number of AI initiatives, some they've created in-house and some they've created with help from vendors. In this article, we detail the following AI initiatives at Wells Fargo:

A chatbot is a prominent type of AI application used by a variety of businesses for resolving issues related to conversations between the business and its customers, clients, staff, or business partners.

Many financial institutions are experimenting with chatbots both for general customer service and for offering new and better financial services to their customers. In addition to banks and insurance companies, other types of financial services companies can benefit from this type of application as well. Financial customers can now check the status of their loan applications and stock portfolios and request refunds using AI-powered conversational interfaces.