AI Articles and Analysis about Customer service

As stakeholders in the life sciences and healthcare industries rush to adopt GenAI and integrate it into their projects and processes, they are walking a tightrope. GenAI will play a vital role in the future of healthcare in ways that we can hardly yet imagine; on the other hand, concerns like patient data privacy and potential inaccuracies have led many to take a cautious approach. 

This interview analysis is sponsored by Arkestro and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Capital One, founded in 1994 and headquartered in McLean, Virginia, has become a prominent player in the financial services sector, mainly known for its credit card offerings, auto loans, banking, and savings accounts. With operations primarily spanning the United States, the company boasts a workforce of approximately 52,000 employees. As a technology-focused financial institution, Capital One is dedicated to leveraging cutting-edge innovations to enhance customer experience and streamline operations.

As a rule, AI adoption tends to take more time for legacy industries compared to digitally-native sectors. As a profile from June 2021 in Harvard Business Review explains, insurance companies are data-rich but have long relied on actuarial approaches to data and analytics.  The insurance industry has several concerns regarding the integration of AI. Insurance companies obviously have regulatory compliance as a top priority, so any AI solution implemented needs to comply with existing regulations regarding consumer protection and data security, among others. 

The applications of AI in the healthcare and life sciences industries are vast, with data-powered algorithms and analytics promising to upend the status quo. Applications, including the use of AI to interpret medical imaging, optimize drug discovery and development, analyze large-scale data sets to identify patterns among patient populations, and streamline provider workflows, are already transforming the industry. 

This interview analysis is sponsored by Arkestro and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Humana Inc. is the fourth most significant health insurance provider in the U.S. Founded in 1961, Humana is based in Louisville, Kentucky. Humana was ranked 42 on the Fortune 500 list in 2023. Humana employs over 67,000 individuals and is one of the most prominent publicly traded managed care companies in the U.S. 

Zurich Insurance Group is a multi-line insurer serving over 55 million customers in more than 210 countries and territories. The company offers various property, casualty, and life insurance products and services. Founded in 1872, Zurich Insurance Group is headquartered in Zurich, Switzerland. In 2023, the Zurich Insurance Group reported business operating profits of 7.4 billion USD, an increase of 21% from 2022.