AI Articles and Analysis about Customer service

Artificial intelligence is likely to affect the entire landscape of insurance as we know it. Change is here, more is coming. Today, the insurance market is dominated by massive national brands and legacy product lines that haven’t substantially evolved in decades. This kind of stagnation has historically suggested that it is an industry ripe to be disrupted.

It’s no secret that e-tailer Amazon has an army of robots at its warehouses to fulfill orders; currently its robot detail is 45,000 strong. The company also wants to put a fleet of airborne drones into service for fast deliveries. The question that traditional retailers face is whether or not investing in robots to operate inside their stores can actually improve business and help them stay relevant with consumers.

Smartphone manufacturers are trend-setters for innovations in the mobile and consumer electronics space at large. The convenience and integral role of mobile technology in the everyday lives of consumers have contributed to the estimated 77 percent of Americans who own a smartphone. It's no wonder so many of the smartphone applications we use every day leverage artificial intelligence to improve the user experience.

Despite the massive venture investments going into healthcare AI applications, there's little evidence of hospitals using machine learning in real-world applications. We decided that this topic is worth covering in depth since any changes to the healthcare system directly impact business leaders in multiple facets such as employee insurance coverage or hospital administration policies.

As a business leader, you know the essential role of telecommunications in running a business. In the digital era, the telecom industry has shifted from basic phone and Internet service to a sector that is going high-tech and constantly evolving into a more mobile, wearable and automated environment.

Siri and Alexa have now become household names in America, Xiaoice has been an digital friend to million in China since 2014, and the term “chatbot” has been a buzzword for nearly two years.

While tech giants tend to hog the limelight on the cutting-edge of technology, AI in banking and other facets of the financial sector is showing signs of interest and adoption even among the banking incumbents.

Episode Summary: If there's any industry ripe for disruption by AI and ML applications, it's healthcare. This week, we speak with Eleven Two Capital's Founder and Managing Partner Shelley Zhuang, whose investment focus (among other spaces) is on innovative healthcare services and applications. In addition to discussing how AI and ML is helping propel genomics, diagnostics, therapeutic treatment, and other innovations into a new paradigm, she touches on what the healthcare space might look like in the next 10 years. For healthcare startups looking to break into the healthcare market, Zhuang doesn't pretend to have simple answers; however, she identifies commonalities among smart companies that have prepared early for meeting regulatory and other industry considerations. This interview was recorded live in San Francisco at Re-Work's Machine Intelligence in Autonomous Vehicles Summit in March 2017.