AI Articles and Analysis about Customer service

Episode Summary: Natural language processing (NLP) has become popular in the past two years as more businesses processes implement this technology in different niches. In inviting our guest today, we want to know specifically which industries, businesses or processes NLP could be leveraged to learn from activity logs.

A myriad of customer service channels exist today, such as social media, email, chat services, call centers, and voice mail. There are so many ways that a customer can interact with a business and it is important to take them all into account.

A 2017 Nielsen report titled “Young and Ready to Travel (and Shop)” revealed that the millennial generation travels more than any other generation, including Baby Boomers. The report suggests that, unlike previous generations, the travel industry will need to shift in order to cater to the millennial’s unique preferences and “lack of predictability.”

Episode summary: In this episode of AI in Industry, we speak with Andy Terrel, the Chief Data Scientist at REX - Real Estate Exchange Inc., about how AI is being used in the real estate sector today.

Developments in artificial intelligence have had global banks recently integrate online chatbots into their websites and mobile apps. Smaller, newer banks are following this example. The gaining popularity of chatbots could be considered surprising for an industry that handles other people’s wealth and perceives security as top priority.

Just as chatbots are being created for consumers in the hospitality and fast-food industries, technology companies are also serving those restaurants that wish to take advantage of this emerging technology to better their customer service and maximize their productivity—and profitability.

This article is based on a presentation originally given by Daniel Faggella, CEO & Founder at Emerj (formerly TechEmergence) to a group of real estate executives at a Grupo4s "Future of Real Estate" event in San Francisco, in March of 2018.

According to the World Health Organization (WHO), the array of mental disorders include depression, bipolar affective disorder, schizophrenia and other psychoses, dementia, intellectual disabilities and developmental disorders including autism.