AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Solving Data Management Challenges in Third-Party Logistics Spaces@2x
Business intelligence and analytics
Case management
Claim management
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management

Solving Data Management Challenges in Third-Party Logistics (3PL) Spaces – with Vladimir Gofaizen of Wineshipping

This interview analysis is sponsored by NLP Logix and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Future Vision Highlight_ Integrated CX in Financial Services for GenAI at Scale-min
Agentic Systems
Finance
Business intelligence and analytics
Financial services
Claim management
Customer analytics
Customer experience
Customer service
Enterprise resource planning
Generative AI
Large Language Models
Predictive analytics and forecasting

Future Vision Highlight: Integrated CX in Financial Services for GenAI at Scale – from Shankar Ramanathan at Capgemini

In a global economy where customer experience (CX) is the ultimate competitive battleground for so many sectors, businesses across industries face  daunting challenges in scaling CX solutions effectively. Despite massive investments in customer service technologies, many companies need help to deliver consistent, personalized support that meets user expectations, leading to frustration, lost revenue, and damaged reputations.
Artificial Intelligence at Geico-2x-3-min
Business intelligence and analytics
Finance
Claim management
Insurance
Claim management
Customer service
Data auditing
Data collection
Data integration
Data management
Enterprise resource planning
Predictive analytics and forecasting

Artificial Intelligence at American Family Insurance Group – Two Use Cases

American Family Insurance Group, founded in 1927, began as Farmers Mutual Insurance Company in Madison, Wisconsin, targeting farmers with auto insurance. Over the decades, it expanded its offerings and changed its name to American Family Mutual Insurance Company in 1963. As per the financials published by the company, it made $17.1 billion in revenue in 2023, up from $14.4 billion in 2022. 
CX Challenges Across Media Spaces – with Chloe Rice of Shutterstock and Peter Mullen of Interactions@2x (2)
Business intelligence and analytics
Consumer goods
Claim management
Retail
Customer analytics
Customer experience
Customer service
Data analysis
Predictive analytics and forecasting

CX Challenges Across eCommerce and Retail Spaces – with Chloe Rice of Shutterstock and Peter Mullen of Interactions

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Making the Move to Saas in Financial Services@2x
"Clinical support
Healthcare
Business intelligence and analytics
Healthcare services
Claim management
Customer service

Deploying Generative AI in Healthcare – with Dr. Dan Elton of the National Institutes of Health

Unlike other industrial sectors, many healthcare systems and services are embracing the roadblocks in their technological adoption processes. Thoroughly vetting systems is far more critical for most forms of patient care than having the latest and greatest technology. 
Short Term and Long Term ROI for AI in Finance@2x-min
Automation and robotics
Finance
Business intelligence and analytics
Financial services
Case management
Customer service
Cybersecurity
Data analysis
Fraud protection
Generative AI
Intelligence
Large Language Models
Large language models
Security

Short Term and Long Term ROI for AI in Finance – with Matthias Steinberg of MindBridge

This interview analysis is sponsored by MindBridge and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Solving Workforce and Workflow Challenges in Field Services with Tribal Knowledge-min
Claim management
Field Services
Customer service
Heavy industry
Data auditing
Data collection
Data integration
Data management
Generative AI
Knowledge management
model development
Tribal Knowledge

Solving Workforce and Workflow Challenges in Field Services with Tribal Knowledge – with Experts from Aquant, ABB, Atlas Copco, Illumina, and Tetra Pak

This interview analysis is sponsored by Aquant and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
The Future of Insurance Workflows with AI@2x
Business intelligence and analytics
Finance
Claim management
Insurance
Customer analytics
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Predictive analytics and forecasting

The Future of Insurance Workflows with AI – with George Williams of Nationwide and Heather Wilson of CLARA Analytics

This interview analysis is sponsored by CLARA Analytics and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.