AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Long-Term ROI on GenAI in Healthcare

Long-Term ROI for GenAI in Healthcare – with Ylan Kazi of Blue Cross Blue Shield

Mobile technology, including smartphones and wearable devices, collects health-related data such as physical activity metrics (e.g., step counts, heart rate), sleep patterns, and self-reported health information through surveys and applications. 

Keeping Up with AI Regulations
in a New Age of Data Privacy-min

Keeping Up with AI Regulations in a New Age of Data Privacy – with Leaders from OneTrust, Microsoft, and TELUS

This interview analysis is sponsored by OneTrust and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

How Scaling Automation for BPO Can Drive Digital Transformation for Insurance Enterprises@2x-min

How Scaling Automation for BPO Can Drive Digital Transformation for Insurance Enterprises – with Leaders from Hyperscience, Elevance Health, Cloud Insurance, and Simplyhealth

This interview analysis is sponsored by Hyperscience and was written, edited, and published in alignment with our Emerj-sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Driving Immunology Workflows with AI Across Clinical Trials Processes in Drug Development@2x

Driving Automated Workflows & Accelerating Drug Development with AI-Powered Trials – with Michelle Longmire of Medable

This interview analysis is sponsored by Medable and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.Although there is seemingly a constant stream of impressive headlines touting new drug treatments or potential cancer cures, medical breakthroughs occur at a slow pace. It can take upwards of 10 years from the time a medical breakthrough is discovered until it is eventually available in the market.Clinical trials are necessary to test the safety and effectiveness of new treatments. When clinical trials fail before they even start, medical breakthroughs are obviously delayed. Fortunately, the emergence of AI has the potential to change that situation. 

Enhancing Customer Engagement with AI-Driven Solutions v1-min

Enhancing Customer Engagement with AI-Driven Solutions – with Robert Rose of Adobe and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

AI for Driving Quality Customer Interactions in  Retail Distributor Models_1x

AI for Driving Quality Customer Interactions in Retail Distributor Models – with Joshua Haddock of Herbalife and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Artificial Intelligence
at Kaiser Permanente

Artificial Intelligence at Kaiser Permanente

Kaiser Permanente (KP) is a leading managed care consortium based in Oakland, California. As of September 2024, KP has reported operating revenues of $85.4 billion and operating income of $1.2 billion. KP is pioneering and supporting AI advancements in healthcare by deploying cutting-edge technology to transform how medical organizations communicate, manage risks, and understand patient experiences.

Driving Procurement Efficiencies for Oil & Gas-min

Driving Procurement Efficiencies for Oil & Gas – with Faraz Shahid of Cheniere Energy and Neil Lustig of Arkestro

This interview analysis is sponsored by Arkestro and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.