AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Driving Multi-Modal Retail and Healthcare CX@1x
Business intelligence and analytics
Case management
Content Creation
Customer analytics
Customer experience
Customer service
Generative AI
Natural Language Processing

Driving Multi-Modal Retail and Healthcare CX – with Brett Kiley of CVS Health and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
How Customer Effort Scores Reshape Financial Services Strategies@2x
Business intelligence and analytics
Finance
Case management
Financial services
Claim management
Customer analytics
Customer experience
Customer service
Data analysis
Help desk
Intelligent assistant
Predictive analytics and forecasting

How Customer Effort Scores Reshape Financial Services Strategies – with Kyle Hathorn of FNBO and Phil Gray of Interactions

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Artificial Intelligence at Prudential-2x
Claim management
Finance
Content Creation
Financial services
Customer service
Insurance
Generative AI

Artificial Intelligence at Prudential – Two Use Cases

Prudential Financial, Inc., is an American Fortune Global 500 and Fortune 500 company headquartered in Newark, New Jersey. Prudential provides a wide range of products and services, including insurance, retirement planning, and investment management, to both retail and institutional customers across the US and over 40 other countries.
Winning Executive Buy-In For Scaling AI in Insurance
Customer experience
Finance
Customer service
Insurance
Help desk
Intelligent assistant

Winning Executive Buy-In For Scaling AI in Insurance – with Ermir Qeli of Swiss Re

In the insurance sector, integrating AI can significantly enhance customer experience by leveraging advanced technologies similar to those in contact centers. 
Solving Data Management Challenges in Third-Party Logistics Spaces@2x
Business intelligence and analytics
Case management
Claim management
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management

Solving Data Management Challenges in Third-Party Logistics (3PL) Spaces – with Vladimir Gofaizen of Wineshipping

This interview analysis is sponsored by NLP Logix and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Future Vision Highlight_ Integrated CX in Financial Services for GenAI at Scale-min
Agentic Systems
Finance
Business intelligence and analytics
Financial services
Claim management
Customer analytics
Customer experience
Customer service
Enterprise resource planning
Generative AI
Large Language Models
Predictive analytics and forecasting

Future Vision Highlight: Integrated CX in Financial Services for GenAI at Scale – from Shankar Ramanathan at Capgemini

In a global economy where customer experience (CX) is the ultimate competitive battleground for so many sectors, businesses across industries face  daunting challenges in scaling CX solutions effectively. Despite massive investments in customer service technologies, many companies need help to deliver consistent, personalized support that meets user expectations, leading to frustration, lost revenue, and damaged reputations.
Artificial Intelligence at Geico-2x-3-min
Business intelligence and analytics
Finance
Claim management
Insurance
Claim management
Customer service
Data auditing
Data collection
Data integration
Data management
Enterprise resource planning
Predictive analytics and forecasting

Artificial Intelligence at American Family Insurance Group – Two Use Cases

American Family Insurance Group, founded in 1927, began as Farmers Mutual Insurance Company in Madison, Wisconsin, targeting farmers with auto insurance. Over the decades, it expanded its offerings and changed its name to American Family Mutual Insurance Company in 1963. As per the financials published by the company, it made $17.1 billion in revenue in 2023, up from $14.4 billion in 2022. 
CX Challenges Across Media Spaces – with Chloe Rice of Shutterstock and Peter Mullen of Interactions@2x (2)
Business intelligence and analytics
Consumer goods
Claim management
Retail
Customer analytics
Customer experience
Customer service
Data analysis
Predictive analytics and forecasting

CX Challenges Across eCommerce and Retail Spaces – with Chloe Rice of Shutterstock and Peter Mullen of Interactions

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.