AI Articles and Analysis about Customer experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.

Keeping Up with AI Regulations
in a New Age of Data Privacy-min
Case management
Consumer goods
Claim management
Media
Customer experience
Software development
Customer service
Tech
Cybersecurity
Technology
Data auditing
Telecom
Data collection
Data integration
Data management
Identity theft
Security

Keeping Up with AI Regulations in a New Age of Data Privacy – with Leaders from OneTrust, Microsoft, and TELUS

This interview analysis is sponsored by OneTrust and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Enhancing Customer Engagement with AI-Driven Solutions v1-min
Customer experience
Consumer goods
Customer service
Retail
Generative AI
Tech
Large Language Models

Enhancing Customer Engagement with AI-Driven Solutions – with Robert Rose of Adobe and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
AI for Driving Quality Customer Interactions in  Retail Distributor Models_1x
Case management
Finance
Claim management
Financial services
Customer experience
Customer service

AI for Driving Quality Customer Interactions in Retail Distributor Models – with Joshua Haddock of Herbalife and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Artificial Intelligence
at Kaiser Permanente
"Clinical support
Healthcare
Business intelligence and analytics
Healthcare services
Claim management
Customer analytics
Customer experience
Customer service
Generative AI
Large Language Models
Natural Language Processing

Artificial Intelligence at Kaiser Permanente

Kaiser Permanente (KP) is a leading managed care consortium based in Oakland, California. As of September 2024, KP has reported operating revenues of $85.4 billion and operating income of $1.2 billion. KP is pioneering and supporting AI advancements in healthcare by deploying cutting-edge technology to transform how medical organizations communicate, manage risks, and understand patient experiences.
Driving Innovation and Clean Data in Finserv Information Flows
Content Creation
Finance
Customer experience
Financial services
Customer service
Generative AI
Large Language Models
Natural Language Processing

Driving Innovation and Clean Data in Finserv Information Flows – with Hossein Zahed of Capital One

In today's landscape of AI-driven innovation, financial institutions are increasingly looking to generative AI as a transformative technology. However, the success of such initiatives hinges on the foundational management of data.
New Challenges in Fraud Risk and Prevention for Retail and eCommerce-min
Case management
Consumer goods
Claim management
Professional services
Customer experience
Retail
Customer service
Retail
E-commerce
Fraud protection

New Challenges in Fraud Risk and Prevention for Retail and eCommerce – with Leaders from Riskified, eBay, and Comcast

Fraud remains one of the most significant challenges in the fast-paced world of eCommerce, impacting merchants and customers alike. A recent literature review featured in the Nature scientific journal showcases how a broad concensus of academic research agrees that fraud is a significant and multifaceted issue affecting various industries, from finance to healthcare and beyond.
Driving Multi-Modal Retail and Healthcare CX@1x
Business intelligence and analytics
Case management
Content Creation
Customer analytics
Customer experience
Customer service
Generative AI
Natural Language Processing

Driving Multi-Modal Retail and Healthcare CX – with Brett Kiley of CVS Health and Phil Gray of Interactions

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
How Customer Effort Scores Reshape Financial Services Strategies@2x
Business intelligence and analytics
Finance
Case management
Financial services
Claim management
Customer analytics
Customer experience
Customer service
Data analysis
Help desk
Intelligent assistant
Predictive analytics and forecasting

How Customer Effort Scores Reshape Financial Services Strategies – with Kyle Hathorn of FNBO and Phil Gray of Interactions

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Customer experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.