AI Articles and Analysis about Customer experience

Kaiser Permanente (KP) is a leading managed care consortium based in Oakland, California. As of September 2024, KP has reported operating revenues of $85.4 billion and operating income of $1.2 billion. KP is pioneering and supporting AI advancements in healthcare by deploying cutting-edge technology to transform how medical organizations communicate, manage risks, and understand patient experiences.

In today's landscape of AI-driven innovation, financial institutions are increasingly looking to generative AI as a transformative technology. However, the success of such initiatives hinges on the foundational management of data.

Fraud remains one of the most significant challenges in the fast-paced world of eCommerce, impacting merchants and customers alike. A recent literature review featured in the Nature scientific journal showcases how a broad concensus of academic research agrees that fraud is a significant and multifaceted issue affecting various industries, from finance to healthcare and beyond.

This interview analysis is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

In the insurance sector, integrating AI can significantly enhance customer experience by leveraging advanced technologies similar to those in contact centers. 

In a global economy where customer experience (CX) is the ultimate competitive battleground for so many sectors, businesses across industries face  daunting challenges in scaling CX solutions effectively. Despite massive investments in customer service technologies, many companies need help to deliver consistent, personalized support that meets user expectations, leading to frustration, lost revenue, and damaged reputations.

This article is sponsored by Interactions and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.