AI Articles and Analysis about Customer analytics

Far beyond surface-level 'chatbot' software, and other customer-facing support systems, the same generative AI (GenAI) capabilities having direct impacts across language workflows in front-office tasks in financial and legal services is also having a direct impact on how research teams in the life sciences space are targeting solutions for rare diseases and novel treatments. 

Headquartered in Salt Lake City, Utah, Intermountain Health is a not-for-profit healthcare system comprised of 385 clinics and 33 hospitals dedicated to creating healthier communities and helping patients thrive. Intermountain Health merged with SCL Health in 2022 and now employs more than 58,000 people. They serve patients in Kansas, Colorado, Utah, Nevada, Wyoming, Idaho, and Montana.

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

Northwestern Mutual is an insurance and financial planning firm operating in the USA. The company reported nearly $35 billion in revenue and a surplus of over $37 billion in 2022. It also surpassed five million clients across its product lines, including life insurance, disability insurance, long-term care insurance, annuities, and wealth management. 

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

AI and machine learning are propelling the insurance sector forward – willingly or unwillingly – while offering organizations the ability to make substantial improvements. The technologies can help to enhance customer service, claims processing, fraud detection, and much more. They also potentially transform underwriting, risk assessment, and personalized pricing.

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.